Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

full-time
part-time
casual
subcontractors.

OHS
industrial relations
EEO and anti-discrimination
workers' compensation
Privacy Acts.

revising work schedules
reallocating tasks
calling in additional staff.

OHS
communication protocols
staff performance monitoring and development
records maintenance
privacy
EEO and anti-discrimination.

staff shortages
inadequate training levels
required skills of workforce.

general standard of work
completing assigned tasks according to workplace timeframes
preparing work plans
following work schedules
job planning
attitude to clients and team members
following administrative procedures.

verbal or written feedback
suggestions for improvement.

additional training
recognition processes
future career pathways.

manual or electronic
staff performance
qualifications
skills and knowledge
competency assessments.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

implementation and management of effective rostering and staffing levels that minimise staff work overload and meet anticipated workplace operational and budgetary requirements
understanding of the differing roles of staff and ability to identify staff expertise and professional development requirements according to current job roles and career development
project or work activities conducted over a period of time so that the planning, evaluation and monitoring aspects of this unit can be assessed, to ensure consistency of performance and ability to respond to different situations.

Context of, and specific resources for assessment

Assessment must ensure:

demonstration of skills in an environment where staff rosters can be developed and communicated and staff consultations can occur
access to relevant documentation, such as workplace budget requirements
access to workplace policies and procedures relevant to personnel and rostering
access to relevant awards and workplace agreements
access to personnel and payroll systems.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of candidate rostering staff to meet work requirements and taking corrective action where necessary
role plays to demonstrate consulting with staff on work performance and advising on professional development options
written or verbal questioning to assess knowledge of relevant workplace policies and procedures and legislation
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SIFMGT001A Coordinate a team.
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.