Unit of competency Outline
Date retreived
22/07/2026 1:36 AM AWST
22/07/2026 1:36 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Deliver information, activities and events
Deliver information, activities and events
Unit of competency
National Code
CULMS406C
CULMS406C
State Code
D1813
D1813
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
19/09/2008
Field of Education
080509 - Public Relations
Original Release Date
19/09/2008
Nominal Hours
40
Description
This unit describes the performance outcomes, skills and knowledge required to prepare and present information, activities and events to different customer groups. This unit shares some outcomes with unit THTFTG06B Prepare and present tour commentaries or activities, in the THT02 Tourism Training Package.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1 Make preparations for the activity, event or program
- 1.1 Confirm details of the specific information, activities or events including objectives, target group and resources with relevant personnel
- 1.2 Plan the sequence and methods for delivering the information, activity or event to achieve aims and objectives
- 1.3 Prepare facilities, resources and support materials for the delivery of the information, activity or event
2 Present information, activity or event
- 2.1 Explain the objectives of the information, activity or event to the audience
- 2.2 Use interpretive and presentation techniques combining entertainment and learning to enhance the quality of the customer experience
- 2.3 Tailor presentation to meet the specific needs of different customers, including appropriate language and depth and scope of information
- 2.4 Take account of different learning styles in presenting information
- 2.5 Present information in a manner which demonstrates cultural and social sensitivity and promotes the concept of sustainability
- 2.6 Ensure activity is conducted in accordance with legislative requirements
- 2.7 Take a systematic approach to the presentation of current, accurate and relevant information, and adjust based on audience response, unexpected events or changes in circumstances
- 2.8 Encourage members of the audience to interact with the presenter, to ask questions and to seek clarification during the activity, event or program
- 2.9 Identify and resolve problems promptly, implement contingency plans or refer to appropriate personnel
3 Evaluate the activity, event or learning program
- 3.1 Seek participant feedback and reaction to the information, activity or event either formally or informally, in accordance with organisational procedures and evaluation methods
- 3.2 Monitor participation levels and communicate information to relevant personnel
guided tours
exhibitions
special occasions and festivals
holiday or weekend activities
performances e.g. theatre, film, music, dance, craft demonstrations, workshops
scientific experiments
excursions, field trips, site visits, guided tours
school visit programs
institution open days
ceremonies
school programs
role-playing
storytelling
voice techniques
use of humour
sensory awareness exercises
use of visual aids and props
games and activities
interactive communication techniques
use of audiovisual/new technology
local community
tourists
families
children, students, school groups
elderly people
people with disabilities who have special needs
people of particular ethnic or cultural backgrounds
people of Indigenous cultural background
people with common professional backgrounds/special interests
systems failure
changing weather conditions
inappropriate audience behaviour
cultural considerations
emergencies
re-assessment of customer interests or ability
observation of audience reaction
questioning of select members of the audience
completion of audience response forms
anecdotal evidence
exhibitions
special occasions and festivals
holiday or weekend activities
performances e.g. theatre, film, music, dance, craft demonstrations, workshops
scientific experiments
excursions, field trips, site visits, guided tours
school visit programs
institution open days
ceremonies
school programs
role-playing
storytelling
voice techniques
use of humour
sensory awareness exercises
use of visual aids and props
games and activities
interactive communication techniques
use of audiovisual/new technology
local community
tourists
families
children, students, school groups
elderly people
people with disabilities who have special needs
people of particular ethnic or cultural backgrounds
people of Indigenous cultural background
people with common professional backgrounds/special interests
systems failure
changing weather conditions
inappropriate audience behaviour
cultural considerations
emergencies
re-assessment of customer interests or ability
observation of audience reaction
questioning of select members of the audience
completion of audience response forms
anecdotal evidence
Critical aspects for assessment and evidence required to demonstrate competency
Evidence of the following is essential:
ability to use and adapt presentation styles and techniques to meet the needs of different customers
knowledge of interpretation techniques
presentation on more than one topic to ensure that skills can be adapted to different subject matter.
Context of and specific resources for assessment
Assessment must ensure:
presentation to and interaction with, a customer group of a size and nature that reflects a typical work environment
access to a venue or site for the delivery of activity, program, event
use of activity support materials.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
direct observation of the candidate presenting an activity
evaluation of case studies to assess ability to tailor activities to different customer needs
oral or written questioning to assess knowledge of interpretive and presentation techniques.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
CULMS004B Integrate knowledge of education and learning into museum activities
CULMS506C Plan and develop activities, events and programs
CUSGEN02B Work in a culturally diverse environment
THTFTG14A Prepare specialised interpretive content (cultural and heritage environments).
Evidence of the following is essential:
ability to use and adapt presentation styles and techniques to meet the needs of different customers
knowledge of interpretation techniques
presentation on more than one topic to ensure that skills can be adapted to different subject matter.
Context of and specific resources for assessment
Assessment must ensure:
presentation to and interaction with, a customer group of a size and nature that reflects a typical work environment
access to a venue or site for the delivery of activity, program, event
use of activity support materials.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
direct observation of the candidate presenting an activity
evaluation of case studies to assess ability to tailor activities to different customer needs
oral or written questioning to assess knowledge of interpretive and presentation techniques.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
CULMS004B Integrate knowledge of education and learning into museum activities
CULMS506C Plan and develop activities, events and programs
CUSGEN02B Work in a culturally diverse environment
THTFTG14A Prepare specialised interpretive content (cultural and heritage environments).
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C7167 | CULMS406A | Deliver information, activities and events | Unit of competency |
| C5255 | CULMS406B | Deliver information, activities and events | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| D9404 | CULEVP401A | Present information on activities, events and public programs | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D651 | CUV40511 | Certificate IV in Arts Administration | Qualification |