Elements and Performance Criteria

The Range Statement provide the range of applications of this unit of competency to allow for differences within enterprises and workplaces. It provides details of practices, knowledge and requirements referred to in the elements and performance criteria. The variables chosen in training and assessment will depend on the work contexts.

The following variables may include but are not limited to

Store policies and procedures in regard to:
store maintenance
facilities management

Contracts may be negotiated:
externally
internally

Contracts may involve:
quality standards
maintenance services
cleaning
security
electrical services
plumbing services
equipment maintenance

Recording methods may include:
electronic
manual

Reporting of faults may include:
service personnel
contractors
store/area manager
supervisor

Retail equipment may include:
point of sale terminals
computers/scanners/printers
pricing equipment
electronic bar coding equipment
portable data entry

The following components of the evidence guide relate directly to the performance criteria and the Range Statement for the unit of competency and provide guidance for assessment of the unit in the workplace and/or training program.
Critical Aspects of Evidence

Competency in this unit requires evidence that the candidate:

Plans, coordinates and implements activities associated with monitoring and maintaining premises, fittings, fixtures and equipment according to store policies and procedures.
Initiates contingency plans in response to maintenance problems.
Negotiates, monitors and implements maintenance contracts according to store policies and procedures.
Identifies and utilises space and facilities to maximise space utilisation.
Evaluates and reports on effectiveness of maintenance contracts.

Underpinning Skills and Knowledge

Knowledge and skills are essential to apply this unit in the workplace, to transfer to other contexts and deal with unplanned events. The requirements for this unit of competency are listed below:


Knowledge of:

Store policies and procedures, in regard to:
maintenance of store facilities
maintenance of retail equipment
Maintenance contract terms and options
Contract specifications
Relevant legislation and statutory requirements
Relevant industry codes of practice
Occupational health and safety legislation/regulations/codes of practice
Principles and techniques in:
monitoring performance of contracts
negotiating, in particular contract negotiation

Skills in:

Record maintenance
Negotiation skills
Literacy skills in regard to:
developing, documenting and recording procedures
Numeracy skills in regard to:
accounting and recording data

Assessment process
For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance.
It can be gathered from assessment of the unit of competency alone, through an integrated assessment activity or through a combination of both.
Evidence should be gathered as part of the learning process.
Evidence is most relevant when provided through an integrated activity which combines the elements of competency for each unit, or a cluster of units of competency.

The candidate will be required to:

Apply knowledge and skills which underpin the process required to demonstrate competence, including appropriate key competencies.
Integrate knowledge and skills critical to demonstrating competence in this unit.
Unit WRRO6B can be assessed with other units which make up a particular job function.

Evidence Gathering Methods

Evidence should include products, processes and procedures from the workplace context. Evidence might include:

Observation of the person in the workplace
Third party reports from a supervisor
Customer feedback
Answers to questions about specific skills and knowledge

Resources Required
A retail work environment
Relevant documentation, such as:
maintenance contracts
store policies and procedures on maintenance of facilities, maintenance contracts
legislation and statutory requirements
industry codes of practice
occupational health and safety legislation/regulations/codes of practice
Access to a team
Access to equipment/technology

There are a number of processes that are learnt throughout work and life which are required in all jobs. They are fundamental processes and generally transferable to other work functions. Some of these are covered by the key competencies, although others may be added. The questions below highlight how these processes are applied in this unit of competency. Following each question a number indicates the level to which the key competency needs to be demonstrated where 0 = not required, 1 = perform the process, 2 = perform and administer the process, and 3 = perform, administer and design the process.
Communicating ideas and information
Negotiating maintenance contracts with contractors requires information and ideas to be communicated. (3)

Collecting analysing and organising information
Identifying facilities/space requirements requires information to be collected, analysed and organised. (3)

Planning and organising activities
Developing a maintenance program for retail equipment requires activities to be planned and organised. (3)

Working with others and in teams
Team work will be applied when seeking expert advice for maintenance program and communicating with relevant staff. (3)

Using mathematical ideas and techniques
The use of mathematical ideas and techniques will be applied when identifying budget requirements. (2)

Solving problems
Problem solving skills will be applied when rectifying equipment faults. (3)

Using technology
The use of technology will be applied when developing contracts and maintaining retail equipment. (3)