Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Network hardware may include:
access points
firewalls
gateways
hubs
IP cameras
mobile phones
modems
network bridges
network interface cards
network printers
network scanners or multifunction devices
network-attached storage (NAS)
personal digital assistants (PDAs)
print servers
routers
switches.
Application software may include:
database programs to handle data and voice functionality
email programs
internet browsers
spreadsheets
system browsers
word processing.
Operating system may include:
Linux
Mac
Windows.
Organisational guidelines may include:
communication methods
content of emails
dispute resolution
document procedures and templates
downloading information and accessing particular websites
financial control mechanisms
opening mail with attachments
personal use of emails and internet access
virus risk.
Client may include:
clubs
external organisations
individuals
internal departments
internal employees.
Appropriate person may include:
authorised business representative
client
supervisor.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
evaluate client user requirements and hardware installation
install a range of network hardware by planning, managing and supporting the installation of new components in a network, according to organisational policies and procedures.
Context of and specific resources for assessment
Assessment must ensure access to:
vendor hardware and software components
application software and operating system
hardware maintenance tools
live network
networked computers
organisational guidelines
technical documentation and installation manuals
appropriate learning and assessment support when required.
Where applicable, physical resources should include equipment modified for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
verbal or written questioning to assess candidate’s underpinning knowledge
direct observation of candidate installing network devices
review of instructional guides for client or group presentation prepared by candidate
evaluation of performance test results prepared by candidate.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.