Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Assignment instructions may relate to:
access to work site, including:
access and egress points
timing of access
authorisations
access codes
security systems and devices
client identification and information details
client instructions
consignment details and special instructions
legislative requirements relating to work tasks
OHS requirements, including PPE
personal presentation and identification requirements
plans of site access, exit points and key physical features
reporting requirements
resource and equipment needs
work schedules, including budget
work tasks and procedures.
Information documents may include:
award and enterprise bargaining agreement
client instructions
codes of practice, including the National Standards for Manual Handling and the Industry Safety Code
consignment manifest
emergency procedures
job specifications
material safety data sheets (MSDS)
quality assurance procedures
manufacturer specifications
standards and certification requirements
supplier instructions
workplace policies and procedures.
Relevant persons may include:
authorities
clients
management
members of the public
police
private security personnel
public sector security personnel
security consultants
specialist or technical staff
supervisor
team members.
OHS requirements may relate to:
controlling and minimising risks
correct manual handling, including shifting, lifting and carrying
duty of care
emergency procedures
first aid
housekeeping standards
identifying, assessing and reporting risks and hazards
monitoring the work environment
non-conforming consignments, such as hazardous goods
safety of self and others
safe use and maintenance of equipment
security response
site access and security
teamwork and back-up support
two-way radio
using PPE, such as:
firearms
gloves
safety headwear and footwear.
Risks to consignment may relate to:
hazards
high-risk locations
loss through negligence
security of loading and unloading site
theft
weather.
Interpersonal techniques may involve:
active listening
being non-judgemental
being respectful and non-discriminatory
control of tone of voice
cultural awareness and sensitive use of language and concepts
demonstrating flexibility and willingness to negotiate
giving constructive feedback
providing sufficient time for questions and responses
using plain English
using positive body language
using questioning, reflection and summarising to clarify understanding.
Communication channels and processesmay relate to:
direct line supervision paths
established communication protocols
lateral supervision paths
organisational communication networks
use of mobile and fixed telephones
use of two-way radio
verbal and non-verbal communication procedures, such as:
call signs
coded messages
hand signals
phonetic alphabet
procedure words for radio telephone communication
use of abbreviations.
Organisational requirements may relate to:
access and equity policies, principles and practices
business and performance plans
client service standards
code of conduct and code of ethics
communication and reporting procedures
complaint and dispute-resolution procedures
emergency and evacuation procedures
employer and employee rights and responsibilities
OHS policies, procedures and programs
own role, responsibility and authority
privacy and confidentiality of information
quality assurance and continuous improvement processes and standards
resource parameters and procedures
roles, functions and responsibilities of security personnel
storage and disposal of information.
Legislative requirements may relate to:
Australian standards and certification requirements
Firearms Act 1996 and Firearms (General) Regulations 1997
licensing and permits for firearms
licensing requirements for carrying particular classes of goods
licensing requirements for driving
relevant state and territory regulations and legislation covering:
firearms
OHS
privacy
road rules and traffic
Security Industry Act 1997 and Regulations 2007.
Security procedures may include:
activating and de-activating security systems and devices, such as:
access control systems
alarm systems
ATM vaults
digital versatile discs (DVDs), video cassette recorders (VCRs) and webcams
surveillance cameras
time-delay devices
two-key safes
armed robbery response
consignment carrying and loading techniques
permission to enter and exit loading area
positioning of personnel
travelling across public areas
vehicle accident response.
Risks and hazards may include:
contamination of, or from, materials being handled
dust and vapours
firearms handling
hazardous or dangerous goods and materials
humidity and air temperature
packages, goods, baggage or cargo left unattended or tampered with
persons carrying weapons
persons causing a public nuisance
persons behaving suspiciously
persons in emotional or physical distress
persons under the influence of intoxicating substances
persons with criminal intent
persons, vehicles and equipment in unsuitable locations
suspicious packages or substances
terrorism
unattended vehicles in areas not designated for parking
uneven ground, steps or road surfaces
vehicular and pedestrian traffic
violence or physical threats
weather.
Response may include:
defusing the situation
evacuating the site
isolating area of potential risk
isolating risk
notifying relevant emergency services agencies
requesting support and assistance
tactical withdrawal
using negotiation techniques.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person should demonstrate the ability to:
comply with legislative, organisational, OHS and client requirements to securely load, carry and unload consignment in an unsecured environment
select a safe and secure loading site, and identify an alternative where accessibility and/or security of the initial site is assessed as inappropriate
identify risks and hazards that might impact on loading and unloading cash in transit, and implement necessary controls and/or security responses
verify consignment characteristics and details, and identify and report non-conformances
use communications equipment and techniques to give clear and accurate information in a form that is preferred and understood by the receiver and engages minority groups
accurately and legibly document consignment delivery details.
Context of and specific resources for assessment
Context of assessment includes:
a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement.
Resource implications for assessment include:
access to plain English version of relevant statutes and procedures
access to a registered provider of assessment services
access to a suitable venue and equipment
assessment instruments, including personal planner and assessment record book
work schedules, organisational policies and duty statements.
Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment
Assessment for this unit must verify the practical application of the required skills and knowledge, using one or more of the following methods:
observation of processes and procedures
questioning of underpinning skills and knowledge.
Guidance information for assessment
Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge.
Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical.
Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.