This unit of competency specifies the outcomes required to establish performance measures of projects and processes, and review and improve their management and accountability.The unit covers the need for quality control and responsibility for providing service outcomes to customers. Managing organisational change is a major focus of the unit.This unit supports the attainment of skills and knowledge required for competent workplace performance in organisations of all sizes. It will support senior managers with responsibility in all sectors.The unit may be contextualised to the specific needs and knowledge and skill requirements of all industries, provided the essential outcomes of the unit are not changed. No licensing, legislative, accreditation, regulatory or certification requirements apply to this unit at the time of endorsement.