Unit of competency Outline
Date retreived
21/07/2026 11:51 PM AWST
21/07/2026 11:51 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Apply knowledge of the structure, products and services of the airline operator
Apply knowledge of the structure, products and services of the airline operator
Unit of competency
National Code
AVII3005B
AVII3005B
State Code
WB789
WB789
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
13/12/2012
Field of Education
120505 - Work Practices Programmes
Original Release Date
13/12/2012
Nominal Hours
40
Description
This unit involves the skills and knowledge required to develop and apply an understanding of the structure, products and services of the aviation industry overall, and more specifically a particular airline operator, when working in the aviation industry. It includes developing and applying an understanding of the structure of (a) the aviation and tourism industries, (b) the economic and social significance of aviation and tourism in Australia, and (c) the structure, markets and operations of a particular airline. Licensing, legislative, regulatory or certification requirements are applicable to this unit.
Notes
Elements and Performance Criteria
1Develop and apply an understanding of the structure of the aviation and tourism industries
- 1.1 Sources of information on the structures and functions of the Australian aviation and tourism industries are identified and accessed in accordance with workplace procedures
- 1.2 An understanding of the broad structures of the aviation industry and their relationship with each other is developed and appropriately applied to day-to-day work in the aviation industry
- 1.3 An understanding of the sectors of the aviation industry and their relationship with each other is developed and appropriately applied to day-to-day work
- 1.4 The roles of individual airlines with the aviation industry are correctly identified and explained
2Develop and apply an understanding of the economic and social significance of aviation and tourism in Australia
- 2.1 Sources of information on the economic and social significance of the aviation and tourism industries are identified and accessed in accordance with workplace procedures
- 2.2 An understanding of the economic and social significance of the aviation and tourism industried is developed and appropriately applied to day-to-day work
- 2.3 For a given airline, an understanding of the scope of its operations and the economic and social significance of its contribution to the aviation and tourism industries is developed and appropriately applied to day-to-day work
3Identify markets for a particular airline
- 3.1 For a particular airline, the products and services offered by that airline for specific markets are correctly identified and explained
- 3.2 An understanding of the characteristics of domestic and overseas markets served by Australian international, domestic, regional and charter airlines is developed and applied as appropriate to day-to-day work
4Develop and apply an understanding of the structure and operations of an airline
- 4.1 Sources of information on the structures, history and functions of a particular airline are identified and accessed in accordance with workplace procedures
- 4.2 An understanding of the structure and day-to-day operations of a particular airline is developed and applied to day-to-day work
- 4.3 The history and operational culture of a particular airline are researched, explained and applied to day-to-day work
- 4.4 An understanding of the importance of the principles of Crew Resource Management (CRM) and Human Factors (HF) is developed and applied to day-to-day work
- 4.5 The ways in which aircrew work together as a team are correctly identified and explained
- 4.6 An understanding of the employment conditions, benefits and responsibilities for relevant positions within an airline are developed and applied to day-to-day work
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Application of knowledge and understanding of relevant aspects of the aviation and tourism industries may be provided:
to any aircraft type in commercial service
during short and/or long haul services
in any category of service, including economy, business class and first class
in any allowable operating and weather conditions
in accordance with enterprise and operational requirements
Performance may be demonstrated on:
an approved cabin service simulator
a passenger-carrying aircraft
a suitably simulated work environment
The required understanding of the structures of the Australian aviation and tourism industries may include:
roles and functions of the various industry sectors
services offered by each sector and major industry bodies
nature of the relationships between different sectors in the two industries
the features of the airline industry
the challenges facing the airline and tourism industries and strategies used by airlines and enterprises to meet these challenges
Key sectors in the tourism industry may include:
hospitality and accommodation
entertainment
transport
ticketing
call centres
travel agencies
Key sectors in the commercial aviation industry cover international, domestic, regional and charter airline operations and may include:
aircraft flight operations (flight and cabin service crew)
aircraft maintenance
aviation emergency services
ground customer service staff (check-in, arrivals, transit, etc.)
air traffic control
baggage handling
freight services
aviation training
ground support to aircraft
airport management
aircraft catering and resourcing
security personnel
aviation regulatory authorities
Persons consulted may include:
passengers
other cabin crew and flight crew members
ground staff
training staff
airline contractors
airline supervisors and managers
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:
company procedures
enterprise procedures
organisational procedures
established procedures
standard operating procedures
Information/documents may include:
regulatory requirements of the Civil Aviation Safety Authority
other regulations relevant to airline operations
airline information on structure, history, policies and operations
industry information describing the structures and the economic and social significance of the aviation and tourism industries
job descriptions and work specifications for occupations within the aviation industry
Crew Resource Management (CRM) principles
induction and training materials
conditions of service, legislation and industrial agreements including workplace agreements and awards
Human Factors (HF) principles
Applicable regulations/legislation may include:
relevant requirements, standards and recommended practices of the International Civil Aviation Organization (ICAO)
relevant Australian Civil Aviation Safety Regulations and Civil Aviation Orders
Civil Aviation Act
relevant OH&S legislation
environmental protection legislation
relevant food handling and hygiene legislation
equal opportunity and anti-discrimination legislation
relevant customs and quarantine regulations
relevant trade practices and consumer affairs legislation
relevant Australian Standards
relevant taxation legislation (including GST) as it impacts on airline functions and operations
industrial relations and workplace compensation legislation
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Application of knowledge and understanding of relevant aspects of the aviation and tourism industries may be provided:
to any aircraft type in commercial service
during short and/or long haul services
in any category of service, including economy, business class and first class
in any allowable operating and weather conditions
in accordance with enterprise and operational requirements
Performance may be demonstrated on:
an approved cabin service simulator
a passenger-carrying aircraft
a suitably simulated work environment
The required understanding of the structures of the Australian aviation and tourism industries may include:
roles and functions of the various industry sectors
services offered by each sector and major industry bodies
nature of the relationships between different sectors in the two industries
the features of the airline industry
the challenges facing the airline and tourism industries and strategies used by airlines and enterprises to meet these challenges
Key sectors in the tourism industry may include:
hospitality and accommodation
entertainment
transport
ticketing
call centres
travel agencies
Key sectors in the commercial aviation industry cover international, domestic, regional and charter airline operations and may include:
aircraft flight operations (flight and cabin service crew)
aircraft maintenance
aviation emergency services
ground customer service staff (check-in, arrivals, transit, etc.)
air traffic control
baggage handling
freight services
aviation training
ground support to aircraft
airport management
aircraft catering and resourcing
security personnel
aviation regulatory authorities
Persons consulted may include:
passengers
other cabin crew and flight crew members
ground staff
training staff
airline contractors
airline supervisors and managers
Dependent on the type of organisation concerned and the local terminology used, workplace procedures may be referred to as:
company procedures
enterprise procedures
organisational procedures
established procedures
standard operating procedures
Information/documents may include:
regulatory requirements of the Civil Aviation Safety Authority
other regulations relevant to airline operations
airline information on structure, history, policies and operations
industry information describing the structures and the economic and social significance of the aviation and tourism industries
job descriptions and work specifications for occupations within the aviation industry
Crew Resource Management (CRM) principles
induction and training materials
conditions of service, legislation and industrial agreements including workplace agreements and awards
Human Factors (HF) principles
Applicable regulations/legislation may include:
relevant requirements, standards and recommended practices of the International Civil Aviation Organization (ICAO)
relevant Australian Civil Aviation Safety Regulations and Civil Aviation Orders
Civil Aviation Act
relevant OH&S legislation
environmental protection legislation
relevant food handling and hygiene legislation
equal opportunity and anti-discrimination legislation
relevant customs and quarantine regulations
relevant trade practices and consumer affairs legislation
relevant Australian Standards
relevant taxation legislation (including GST) as it impacts on airline functions and operations
industrial relations and workplace compensation legislation
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment at the registered training organisation, and/or
in an appropriate range of situations in the workplace
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment at the registered training organisation, and/or
in an appropriate range of situations in the workplace
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWP60 | AVII3005 | Apply knowledge of the structure, products and services of an airline operator | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| S627 | AVI30208 | Certificate III in Aviation (Flight Operations) | Qualification |