Unit of competency Outline

Date retreived
21/07/2026 11:38 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Assist customers with smoking cessation products

Assist customers with smoking cessation products

Unit of competency
National Code
SIRCPPA013
State Code
AWX55
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
31/03/2016
View on TGA
State Implementation and Classification
Approved Date
13/09/2016
Field of Education
080501 - Sales
Original Release Date
13/09/2016
Nominal Hours
30
Description
This unit describes the performance outcomes, skills and knowledge required to gather information about customer needs, and provide suggestions and information on smoking cessation, products and specialist services. It requires the ability to identify and act on triggers for referral to a pharmacist for therapeutic advice.This unit applies to pharmacy assistants working in community pharmacies. They work with some independence, under general supervision and guidance from others, but ultimately under the supervising pharmacist.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Collect information about customer smoking cessation needs.
  • 1.1.Approach and question customer according to pharmacy protocol.
  • 1.2.Use questions and actively listen to determine extent of nicotine dependence.
  • 1.3.Determine customer satisfaction with products previously used.
  • 1.4.Identify any other health conditions and prescribed medications.
  • 1.5.Follow pharmacy procedures to respect and protect customer privacy.
2. Assess customer information and determine need for referral.
  • 2.1.Recognise and act on information that requires referral to the pharmacist.
  • 2.2.Recognise and act on information that indicates the potential for better customer outcomes with Pharmacist Only Medicines (S3).
  • 2.3.Provide clear summary of customer information to pharmacist when referral is required.
  • 2.4.Monitor pharmacist consultation and finalise interaction with customer according to pharmacy procedures.
3. Provide product, self-care and lifestyle information.
  • 3.1.Select and suggest nicotine replacement products suited to customer needs within scope of own knowledge.
  • 3.2.Identify and use opportunities to suggest companion products, aids and equipment relevant to desired outcomes.
  • 3.3.Provide customer with clear directions for product use and use questioning to confirm understanding.
  • 3.4.Offer current and accurate information on related lifestyle and self-care practices and specialist support services.
4. Maintain and develop knowledge of smoking cessation, products and services.
  • 4.1.Identify and use opportunities to maintain and develop product and health condition knowledge using recognised sources of information.
  • 4.2.Check regularly for new additions or changes to range.
  • 4.3.Use product information to update knowledge of product application and directions for use.
No information
No information
Replaces
State Code National Code Title Type
WD895 SIRCHCS304 Advise on smoking cessation Unit of competency
State Code National Code Title Type
AZZ9 SIR30116 Certificate III in Community Pharmacy Qualification
AZZ7 SIR40116 Certificate IV in Community Pharmacy Qualification