Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Clients may include:
new or regular clients with routine or special needs
female or male clients
people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities.
Treatment plan may include:
recommendations
treatment routine
products
contraindications:
bacterial, viral or fungal infections
inflamed skin
rashes
blisters, corns and calluses
hammer toes
impetigo
boils and carbuncles
scabies
rashes
lesions
cuts
bruising
sprains
broken bones
adverse effects of previous treatments
outcomes of previous treatments.
Factors that may interfere with the effectiveness of treatment may include:
medical treatment being undertaken
client's physical and psychological readiness and/or physical conditions
wellness
cultural factors
contraindications to treatment
post-reflexology activity.
Principles of reflexology must include:
zones of the body
reflex areas
pressure points.
Mode of administration may include:
use of oils, creams, lotion, talcum powder and corn starch
requirement for feedback and interaction
range of relaxation and reflexology techniques
variations in hold, leverage and pressure intensity, according to tissue condition, age, health and sensitivity of client
requirements of specific positioning of client
requirements of finishing techniques.
Variations to treatment plan may include:
changes in client's physical condition
changes in client requirements.
Reactions during the treatment may include:
discomfort
emotional reactions
feedback - verbal, tactile and visual
muscular spasms
body temperature discomfort
deep relaxation
alleviation of presenting symptoms.
Relevant legislation and codes may include:
federal, state or territory, and local health and hygiene regulations
occupational health and safety regulations
industry codes of practice.
Workplace policies and procedures may include:
health and hygiene
designated time frame for service
environmental controls.
Massage mediums may include:
oil
cream
powder.
Zones of the body may include:
heart
lung
large intestine
small intestine
stomach
bladder
gall bladder
kidney
liver
pericardium
spleen
pancreas.
Reflexology relaxation techniques must include:
stroking and effleurage techniques
light and deep friction
holding
breathing
knuckling
rotation and loosening
stretching
kneading
twisting and wringing
diaphragm relaxer
spinal twist
toe rotation.
Leverage may include:
heels of hands
fingers
thumbs.
Pressure may include:
light
average
heavy.
Working on reflexology points on both feet may include:
working on both feet completely for maximum effect
specific attention given to particular reflexology
areas in relation to client's state of wellbeing
working on feet in relation to body systems
working on feet one at a time.
Length of session may include:
a general session of reflexology, which may be of one hour's duration or more
shorter sessions, appropriate for elderly
sessions designed for infants and the debilitated.
Client feedback may include:
comments
suggestions
enquiries.
Future treatment program may include:
reflexology treatments
complementary treatments.
Post-treatment adverse effects may include:
increased urination
increase bowel movements
disturbed sleep
headaches
cold-like symptoms due to detoxification.
Home-care advice may include:
dietary habits
lifestyle
use of home-care products
relaxation techniques.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
effective questioning and active listening techniques to consult, reassure and negotiate with clients, while maintaining discretion and confidentiality
interpreting treatment plan and making any adjustments required by variations in client's condition
applying knowledge of relationship between muscles and organs to zones of body when using reflexology techniques
applying a variety of reflexology relaxation techniques
recognising and managing contraindications and adverse effects
evaluating application of reflexology relaxation techniques and advising client on future treatments
accurately and legibly recording relevant treatment data.
Context of and specific resources for assessment
Assessment must ensure:
that competency is consistently demonstrated over a period of time and observed by the assessor or the technical expert working in partnership with the assessor as described in the Assessment Guidelines
that competency is demonstrated in the workplace or a simulated workplace environment in a range of real work situations which may include client interruptions and involvement in other related activities normally expected in the workplace.
Assessment must ensure access to:
an environment, which includes as a minimum:
individual client workstations
adjustable massage couch with safe working access for operator and equipment
a relevant professional massage medium
apprppriate supply of towels
client gown
client cover
appropriate cleaning and disinfection products and equipment
relevant workplace documentation including:
manufacturer's equipment instructions
product instructions
manufacturer safety data sheets
workplace policies and procedures manuals
a range of clients with different reflexology requirements.
For further guidance on the use of an appropriate simulated environment, refer to the Assessment Guidelines in this Training Package.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of learners performing a range of tasks in the workplace or a simulated work environment, over sufficient time to demonstrate handling of a range of contingencies, including:
preparing the client for application of reflexology relaxation techniques
applying reflexology relaxation techniques according to client's treatment plan
providing advice on home care
case studies and scenarios to discuss issues and strategies to contribute to best practice
written and oral questioning appropriate to the language and literacy level of the learner, to assess knowledge and understanding of reflexology relaxation techniques in beauty treatments, including the application of health and hygiene procedures
completion of workplace documentation relevant to using reflexology relaxation techniques in beauty treatments
third-party reports from technical experts
completion of self-paced learning materials, including personal reflection and feedback from a trainer, workplace coach or supervisor.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SIBBBOS402A Provide body treatments
SIBBCCS403A Recognise body structures and systems in a beauty therapy context
SIBBCCS405A Develop treatment plans.