Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Legislative requirements may relate to:
apprehension and powers of arrest
Australian standards and quality assurance requirements
counter-terrorism
crowd control and control of persons under the influence of intoxicating substances
disability
force continuum, use of force guidelines
general ‘duty of care’ responsibilities
inspection of people and property, and search and seizure of goods
licensing or certification requirements
privacy and confidentiality
relevant commonwealth, state, and territory legislation, codes and national standards for:
anti-discrimination
cultural and ethnic diversity
environmental issues
equal employment opportunity
industrial relations
OHS
relevant industry codes of practice
trespass and the removal of persons.
Organisational requirements may relate to:
access and equity policies, principles and practices
business and performance plans
client service standards
code of conduct, code of ethics
communication and reporting procedures
complaint and dispute resolution procedures
emergency and evacuation procedures
employer and employee rights and responsibilities
OHS policies, procedures and programs
own role, responsibility and authority
personal and professional development
privacy and confidentiality of information
quality assurance and continuous improvement processes and standards
resource parameters and procedures
roles, functions and responsibilities of security personnel
storage and disposal of information.
Assignment instructions may include:
assignment objectives and timeframes
instructions from supervisor
personal presentation requirements
reporting and documentation requirements
resource and equipment requirements
specific client requirements
work tasks and procedures.
Identification documentation may include:
ID cards or paperwork
letters of authority
temporary passes
work permits.
Persons may include:
contractors
delivery persons
demonstrators
employees
repair persons
sales representatives
visitors.
Incidents may include:
aggressive or abusive behaviour by visitors
complaints
forced entry
mislaid or forgotten pass
non-compliance with entry requirements
refusal to show pass
unauthorised entry or exit of persons
using a pass belonging to someone else.
Interpersonal techniques may involve:
active listening
being non-judgemental
being respectful and non-discriminatory
constructive feedback
control of tone of voice and body language
culturally aware and sensitive use of language and concepts
demonstrating flexibility and willingness to negotiate
effective verbal and non-verbal communication
maintaining professionalism
providing sufficient time for questions and responses
reflection and summarising
two-way interaction
use of plain English
use of positive, confident and cooperative language.
Relevant persons may include:
clients
colleagues
emergency services personnel
supervisor.
Occupational Health and Safety (OHS) guidelinesmay relate to:
controlling and minimising risks
correct manual handling including shifting, lifting and carrying
environmental and conservation requirements
first aid
handling hazardous materials and dangerous goods
identifying and reporting hazards and risks
knowledge of emergency and evacuation procedures.
Access control systems may include:
card entry systems
computerised entry systems
keypads and key tag systems
photo-ID cards
proximity card readers
security turnstiles
swipe cards
traffic barriers eg boom gates.
Indications of unauthorised entry may include:
alarm activation
CCTV monitor
ladders or other climbing aids
signs of forced entry
unusual lights
unusual sounds.
Documentation may include:
activity reports
incident reports
vehicle and personnel movements
visitor logs
visitor passes.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
completing, processing and maintaining documentation
identifying and complying with legal, procedural and site access requirements
identifying prohibited and dangerous items and take necessary response actions
operating a range of access control systems, security and communications equipment
using effective communication techniques to give clear and accurate information in a form which is preferred and understood by the receiver and engages minority groups
verifying and controlling authorised access and exit of persons, vehicles and dispatched goods to and from premises.
Context of and specific resources for assessment
Context of assessment includes:
a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement.
Resource implications for assessment include:
access to plain English version of relevant statutes and procedures
access to a registered provider of assessment services
access to a suitable venue and equipment
assessment instruments including personal planner and assessment record book
work schedules, organisational policies and duty statements.
Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment
This unit of competency could be assessed using the following methods of assessment:
observation of processes and procedures
questioning of underpinning knowledge and skills.
Guidance information for assessment
Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge.
Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical.
Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.