Elements and Performance Criteria

The range statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Clinic protocols may include:
sales and security
procedures for ordering supplies
veterinary chemical storage and handling
daily banking, reconciliation and financials processes.
Workplace health and safety requirements may include:
animal bites, kicks, scratches and crush injuries
monitoring and recording of clinic workplace hazards
handling of chemicals and medicines
manual handling, including carrying, lifting and shifting.
Stocktaking may require:
maintaining adequate veterinary supplies which may include:
consumables
disposables
medicines
supplies held in veterinary vehicles.
Considerations when storing veterinary medicines will include:
expiry dates and special storage requirements, including light and temperature
relevant poisons schedules.
Clinic policy may include:
animal care and welfare procedures
business plan
debt collection
environmental sustainability practices
infection control procedures
workplace health and safety manual and safe work practices
security measures.
Maintaining clinic accounts may include:
applicable credit cards, EFTPOS, cheques and staged payment management
maintenance of daily financial records, including computerised and/or manual.
Banking processes may include:
completion of deposit slips and electronic banking
credit care and bank account reconciliations
till/register balancing.
Correspondence may include:
brochures and bulletins
letters, emails and memos
newsletters
regulatory information and drug schedules
treatment reminders.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this Unit
The evidence required to demonstrate competency in this Unit must be relevant to workplace operations and satisfy all of the requirements of the performance criteria, required skills and knowledge and the range statement of this Unit. Assessors should ensure that candidates can:
maintain clinic stock control, including veterinary medicines and supplies
maintain accurate records
comply with clinic security measures for the storage of veterinary medicines
process clinic correspondence, client accounts and payments and daily takings
communicate effectively with the veterinarian and clients.
The skills and knowledge required to perform clinic office procedures must be transferable to a range of work environments and contexts and include the ability to deal with unplanned events.
Context of and specific resources for assessment
Assessment of this Unit is to be practical in nature and will be most appropriately assessed in a veterinary practice or in a situation that reproduces normal work conditions.
There must be access in either situation to the appropriate information, equipment and/or resources to enable one to demonstrate competence.
Method of assessment
To ensure consistency of performance, competency should be demonstrated, to industry defined standards, on more than two occasions over a period of time in order to cover a variety of circumstances, patients, cases and responsibilities and over a number of assessment activities.
The assessment strategy must include practical skills assessment. Suggested strategies for this Unit are:
written and/or oral assessment of candidate's required knowledge
observed, documented and first-hand testimonial evidence of candidate's application of practical tasks
simulation exercises that reproduce normal work conditions
third-party evidence
workplace documentation
portfolio.
This Unit may be assessed in a holistic way with other Units of competency relevant to the industry sector, workplace and job role.
Guidance information for assessment
Assessment methods should reflect workplace demands (e.g. literacy and numeracy demands) and the needs of particular target groups (e.g. people with disabilities, Aboriginal and Torres Strait Islander people, women, people with a language background other than English, youth and people from low socioeconomic backgrounds).