Elements and Performance Criteria

The Range Statement explains the scope and context of the unit of competency allowing for differences between workplaces. The scope of variables chosen for training and assessment requirements will depend on the particular work situation.

Courts may include:
Local, District and Supreme Court

Court requirements may include current details such as:
Accounts, occupancy, property maintenance, cleaning undertaken, fraud details related to tenancy

Relevant paper work may include:
Preparation of set questions
Briefs of evidence
Court reports
Affidavit
Police statements
Relevant organisation files

Reports completed after a hearing may include:
File notes

Follow up action and procedures from court appearance may include:
Organisational requirements and regulations
Changing status of account
Monitoring a bench order
Follow up costs/follow up debt recovery
Payment of application fees from advance account will be arranged and voucher prepared
Relevant agencies are advised and coordinated as required

Relevant legislation may include, where it exists:
Residential tenancies act or equivalent
Access and equity legislation
Anti discrimination legislation
Consumer affairs legislation

Information about legislation will include:
Copies of actual legislation documentation
Information brochures
Analysis/discussion material prepared by relevant community organisations, advocacy groups, policy groups, peak bodies or academics
Internally generated documents

The Evidence Guide identifies the critical aspects of assessment, and the essential knowledge and skills to be demonstrated to confirm competency in this unit. The Evidence Guide is an integral part of the assessment of competency and it should be read carefully in conjunction with the Range Statement, Elements and Performance Criteria.
Critical aspects of assessment:
Effective representation of the organisation in court including appropriate application of organisational procedures and relevant legislation

Essential knowledge:
Understanding of the relevance of legal system to service delivery policy
Understanding of theories of delivery for the specific sector of work
Relevant organisation policies and guidelines as they relate to application of legislation

Essential skills:
Provide examples of application of legislation in service/program delivery
Adapting organisation policy to ensure application of legislation
Provision of relevant and regularly up dated information to workers and service users about relevant legislation

Resource implications:
Access to appropriate workplace where assessment can take place

Consistency in performance:
Consistency in performance should consider requirements of the workplace for effective representation of the organisation in court

Context for assessment:
This unit is to be assessed in the workplace