Unit of competency Outline

Date retreived
23/07/2026 1:04 AM AWST

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Contribute to a quality injury management system

Contribute to a quality injury management system

Unit of competency
National Code
PSPIM504A
State Code
C8178
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
3.00
Current Release Date
01/11/2012
View on TGA
State Implementation and Classification
Approved Date
29/07/2014
Field of Education
061703 - Occupational Therapy
Original Release Date
29/07/2014
Nominal Hours
60
Description
This unit covers the requirements of case managers to effectively contribute to the organisation's rehabilitation/return to work system. It includes contributing to the planning and development and implementation of an injury management system, and monitoring and reporting on injury management system outcomes.In practice, contributing to a quality injury management system may overlap with other generalist or specialist public sector work activities such as acting ethically, complying with legislation, delivering client services, managing resources, undertaking research and analysis, etc.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication
Notes
Elements and Performance Criteria
1. Contribute to planning and development of an injury management system
  • 1.1 A systems approach to injury management is adopted and promoted to ensure compliance with legislation and guidelines.
  • 1.2 Systems are developed and maintained to enable early notification of injuries, early intervention and return to work action.
  • 1.3 Organisational policies relating to injury management are assessed and updated to ensure currency and compliance with legislation.
  • 1.4 Case management delegation is maintained in accordance with legislation, policy and guidelines.
  • 1.5 Where practicable, a preferred provider system is adopted for selecting approved rehabilitation providers.
  • 1.6 Internal audit arrangements are established and implemented as required, based on a risk management approach.
2. Implement injury management system
  • 2.1 Management commitment is obtained to the organisation's injury management, rehabilitation/return to work policy and processes.
  • 2.2 Advice is provided to management on injury implications of broader management initiatives.
  • 2.3 Effective relationships are developed and maintained with supervisors, occupational health and safety staff and senior management to integrate prevention and return to work outcomes.
  • 2.4 The organisation's rehabilitation/return to work policy is promoted and made accessible to staff and managers.
3. Monitor and report on injury management outcomes
  • 3.1 Injury management and return to work outcome data is collected and collated for measurement against performance standards and targets.
  • 3.2 Information on claims data and costs is analysed, and outcomes/trends are reported to executive management in accordance with organisational policy and procedures.
  • 3.3 Stakeholder feedback is gathered on the return to work process and the rehabilitation/return to work system.
  • 3.4 Rehabilitation budget/costs are monitored and reported on in accordance with organisational policy and procedures.
  • 3.5 Non-conformance with system requirements is monitored, reported on and followed up in accordance with organisational policy and procedures.
  • 3.6 System reviews are undertaken in terms of regular reporting and targets/performance indicators, and improvements are identified/implemented in accordance with a cycle of continuous improvement.
The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.
Systems approach may include:
planning
policy
implementation
monitoring
evaluation
review
planning, etc (continuous improvement cycle)
Injury management may include:
treatment
rehabilitation
return to work programs
retraining
claims management
employment management
Legislation and guidelines may include:
workers rehabilitation/compensation legislation
allied legislation such as occupational health and safety acts, regulations and associated standards
privacy legislation
legislation and standards to ensure confidentiality and security of information
performance standards
rehabilitation and return to work manual
public sector legislation and standards
codes of conduct
codes of ethics
Organisational policies may include:
operational policy
audit policy
claims management policy
return to work policy
human resources policy
Rehabilitation providers may be:
accredited/approved organisations that provide occupational/vocational rehabilitation services to assist injured workers to return to work, using occupational health professionals such as:
occupational therapists
physiotherapists
rehabilitation counsellors
psychologists
ergonomists
Stakeholders may be:
injured workers
supervisors/managers
doctors/specialists
claims management
case managers
unions
Feedback may include:
surveys
anecdotal evidence
case conference feedback
formal complaints/grievances
congratulatory correspondence
letters of appreciation
The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package.
Units to be assessed together
Pre-requisite units that must be achieved prior to this unit:Nil
Co-requisite units that must be assessed with this unit:Nil
Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to:
PSPETHC501B Promote the values and ethos of public service
PSPGOV502B Develop client services
PSPGOV503B Coordinate resource allocation and usage
PSPGOV504B Undertake research and analysis
PSPGOV505A Promote diversity
PSPLEGN501B Promote compliance with legislation in the public sector
Overview of evidence requirements
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:
the knowledge requirements of this unit
the skill requirements of this unit
application of the Employability Skills as they relate to this unit (see Employability Summaries in Qualifications Framework)
quality injury management system contributed to in a range of (3 or more) contexts (or occasions, over time)
Resources required to carry out assessment
These resources include:
legislation, policy, procedures and protocols relating to injury management
case studies and workplace scenarios to capture the range of situations likely to be encountered when contributing to a quality injury management system
Where and how to assess evidence
Valid assessment of this unit requires:
a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when contributing to a quality injury management system, including coping with difficulties, irregularities and breakdowns in routine
quality injury management system contributed to in a range of (3 or more) contexts (or occasions, over time)
Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:
people with disabilities
people from culturally and linguistically diverse backgrounds
Aboriginal and Torres Strait Islander people
women
young people
older people
people in rural and remote locations
Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:
case studies
portfolios
projects
questioning
scenarios
authenticated evidence from the workplace and/or training courses
For consistency of assessment
Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments
Replaced By
State Code National Code Title Type
AWU88 PSPINM014 Contribute to a quality injury management system Unit of competency