Unit of competency Outline
Date retreived
23/07/2026 9:54 PM AWST
23/07/2026 9:54 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Implement quality assurance processes for business solutions
Implement quality assurance processes for business solutions
Unit of competency
National Code
ICAA6149B
ICAA6149B
State Code
D0035
D0035
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
29/11/2007
Field of Education
080317 - Quality Management
Original Release Date
29/11/2007
Nominal Hours
30
Description
This unit defines the competency required to define and implement quality assurance processes and procedures to ensure that business solutions achieve quality performance expectations.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Plan business quality assurance process
- 1.1. Determine business quality performance expectations and benchmark standards
- 1.2. Develop business standards and guidelines for achieving each benchmark
- 1.3. Allocate strategic quality responsibilities for meeting business standards and guidelines according to business procedures
- 1.4. Communicate quality policy and procedures to appropriate stakeholders
- 1.5. Document expectations, standards and benchmarks into a quality plan based on business documentationstandards
- 1.6. Identify appropriate quality management systems guides, including quality management plan for complex activities
2. Implement quality policies and plans
- 2.1. Write quality policy for business directive
- 2.2. Create quality management plan for business process
- 2.3. Distribute quality management plan to key people for feedback
- 2.4. Analyse feedback to determine if corrective action needs to be taken
- 2.5. Make changes to quality management plan, if required, to incorporate corrective action
- 2.6. Allocate key quality tasks and functions to appropriate person as per the quality management plan
- 2.7. Establish and document a quality reporting and monitoring program
- 2.8. Check and document skills of staff to ensure that they are able to meet the quality standards required
3. Control quality assurance processes
- 3.1. Implement quality performance guidelines, procedures and processes as per the quality management plan
- 3.2. Obtain stakeholder feedback, including client satisfaction to monitor implementation of quality processes
- 3.3. Monitor quality process performance as per the qualitymanagement plan
- 3.4. Report on monitoring of quality performance to key decision makers
- 3.5. Identify and record breakdowns in the system and create corrective action requests
- 3.6. Take immediate corrective action, where necessary
4. Improve quality
- 4.1. Collect, analyse and measure quality performance results against benchmarks to determine quality standards
- 4.2. Determine the frequency of quality breakdowns through corrective action requests in order to identify whether defects are isolated incidents or require a wider analysis and corrective action
- 4.3. Determine corrective actions to be taken and assign responsibility for taking the action where appropriate
- 4.4. Identify who will be responsible for quality improvement
- 4.5. Implement corrective action solutions and measure performance
- 4.6. Review and adjust benchmark standards periodically in order to improve quality performance
- 4.7. Document quality performance results and disseminate the information to stakeholders as appropriate
- 4.8. Review business procedures at predetermined schedules as part of a management review process and quality reporting function
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
organisational standards
international standards
national standards
internal or customer-supplied standards
internal departments
external organisations
individual people
employees
supervisor
teacher
authorised business representative
client
databases
applications
servers
operating systems
gateways
ASP
ISP
end user
internal or external client
government body
corporate body
community groups
May include but are not limited to policy relating to sign-off, storage, distribution, revision
Standards may include ISO/IEC/AS standards, organisational standards, project standards (for further information refer to the Standards Australia website at:
May include tools for documenting (e.g. word processing packages, desktop publishing packages)
Processes
authorisations and responsibilities for quality control
quality assurance
continuous improvement
communications and responsibilities
may contain critical success factors, measurement criteria and inspection, audit, report and review procedures
ISO/IEC/AS standards
organisational standards
project standards (for further information refer to the Standards Australia website at: www.standards.com.au)
organisational standards
international standards
national standards
internal or customer-supplied standards
internal departments
external organisations
individual people
employees
supervisor
teacher
authorised business representative
client
databases
applications
servers
operating systems
gateways
ASP
ISP
end user
internal or external client
government body
corporate body
community groups
May include but are not limited to policy relating to sign-off, storage, distribution, revision
Standards may include ISO/IEC/AS standards, organisational standards, project standards (for further information refer to the Standards Australia website at:
May include tools for documenting (e.g. word processing packages, desktop publishing packages)
Processes
authorisations and responsibilities for quality control
quality assurance
continuous improvement
communications and responsibilities
may contain critical success factors, measurement criteria and inspection, audit, report and review procedures
ISO/IEC/AS standards
organisational standards
project standards (for further information refer to the Standards Australia website at: www.standards.com.au)
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
Assessment must confirm the competency to plan and implement appropriate processes and procedures that ensure that quality expectations are met. Standards should be quantitative and applied universally wherever possible. Quality assurance standards should be well documented and disseminated.
To demonstrate competency in this unit the following resources will be needed:
Quality guidelines
Access to related quality standards
Data related to the business model
Context of and specific resources for assessment
Managing processes related to business involves analysis, documentation and process re-engineering across a broad range of technical and managerial functions, including identifying technical and human processes interactions.
Contribution to the development of a broad quality plan is involved and accountability and responsibility for self and others in achieving the outcomes is expected. Implementing quality assurance processes involves significant judgement in planning, design, evaluation, technical or leadership/guidance and communications functions related to products, services, operations, processes and procedures.
The degree of emphasis on breadth as against depth of knowledge and skills may vary.
The breadth, depth and complexity involving analysis, design, planning, execution and evaluation across a range of technical and/or management functions including development of new criteria or applications or knowledge or procedures would be characteristic.
Assessment must ensure:
application of a significant range of fundamental principles and complex techniques across a wise and often unpredictable variety of contexts in relation to either varied or highly specific functions. Contribution to the development of a broad plan, budget or strategy may be involved and accountability and responsibility for self and others in achieving the outcomes may also be characteristic.
Applications involve significant judgement in planning, design, technical or leadership/guidance functions related to products, services, operations or procedures would be common.
Method of assessment
The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.
Competency in this unit should to be assessed using summative assessment to ensure consistency of performance in a range of contexts. This unit can be assessed either in the workplace or in a simulated environment. However, simulated activities must closely reflect the workplace to enable full demonstration of competency.
Assessment will usually include observation of real or simulated work processes and procedures and/or performance in a project context as well as questioning on underpinning knowledge and skills. The questioning of team members, supervisors, subordinates, peers and clients where appropriate may provide valuable input to the assessment process. The interdependence of units for assessment purposes may vary with the particular project or scenario.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended
An individual demonstrating this competency would be able to:
Provide clear concise plans for managing a quality process related to business
Demonstrate understanding of knowledge related to business processes and quality assurance
Analyse objective data related to business performance
Demonstrate a command of wide-ranging decision making skills related to improving business performance
Demonstrate accountability for personal outputs within broad parameters related to business
Demonstrate accountability for group outcomes within broad parameters
Manage and evaluate organisational performance in line with business key performance indicators
Demonstrate understanding of specialised knowledge with depth in some areas
Analyse, diagnose, design and execute judgement across a broad range of technical or management functions
Generate ideas through the analysis of information and concepts at an abstract level
Demonstrate a command of wide-ranging, highly specialised technical, creative or conceptual skills
Demonstrate accountability for personal outputs within broad parameters
Demonstrate accountability for personal and group outcomes within broad parameters
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
Assessment must confirm the competency to plan and implement appropriate processes and procedures that ensure that quality expectations are met. Standards should be quantitative and applied universally wherever possible. Quality assurance standards should be well documented and disseminated.
To demonstrate competency in this unit the following resources will be needed:
Quality guidelines
Access to related quality standards
Data related to the business model
Context of and specific resources for assessment
Managing processes related to business involves analysis, documentation and process re-engineering across a broad range of technical and managerial functions, including identifying technical and human processes interactions.
Contribution to the development of a broad quality plan is involved and accountability and responsibility for self and others in achieving the outcomes is expected. Implementing quality assurance processes involves significant judgement in planning, design, evaluation, technical or leadership/guidance and communications functions related to products, services, operations, processes and procedures.
The degree of emphasis on breadth as against depth of knowledge and skills may vary.
The breadth, depth and complexity involving analysis, design, planning, execution and evaluation across a range of technical and/or management functions including development of new criteria or applications or knowledge or procedures would be characteristic.
Assessment must ensure:
application of a significant range of fundamental principles and complex techniques across a wise and often unpredictable variety of contexts in relation to either varied or highly specific functions. Contribution to the development of a broad plan, budget or strategy may be involved and accountability and responsibility for self and others in achieving the outcomes may also be characteristic.
Applications involve significant judgement in planning, design, technical or leadership/guidance functions related to products, services, operations or procedures would be common.
Method of assessment
The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.
Competency in this unit should to be assessed using summative assessment to ensure consistency of performance in a range of contexts. This unit can be assessed either in the workplace or in a simulated environment. However, simulated activities must closely reflect the workplace to enable full demonstration of competency.
Assessment will usually include observation of real or simulated work processes and procedures and/or performance in a project context as well as questioning on underpinning knowledge and skills. The questioning of team members, supervisors, subordinates, peers and clients where appropriate may provide valuable input to the assessment process. The interdependence of units for assessment purposes may vary with the particular project or scenario.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended
An individual demonstrating this competency would be able to:
Provide clear concise plans for managing a quality process related to business
Demonstrate understanding of knowledge related to business processes and quality assurance
Analyse objective data related to business performance
Demonstrate a command of wide-ranging decision making skills related to improving business performance
Demonstrate accountability for personal outputs within broad parameters related to business
Demonstrate accountability for group outcomes within broad parameters
Manage and evaluate organisational performance in line with business key performance indicators
Demonstrate understanding of specialised knowledge with depth in some areas
Analyse, diagnose, design and execute judgement across a broad range of technical or management functions
Generate ideas through the analysis of information and concepts at an abstract level
Demonstrate a command of wide-ranging, highly specialised technical, creative or conceptual skills
Demonstrate accountability for personal outputs within broad parameters
Demonstrate accountability for personal and group outcomes within broad parameters
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C8675 | ICAA6149A | Implement quality assurance processes for business solutions | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| D8110 | ICASAD504A | Implement quality assurance processes for business solutions | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| C876 | ICA60105 | Advanced Diploma of Information Technology | Qualification |