Unit of competency Outline

Date retreived
22/07/2026 5:06 PM AWST

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Operate communications hub

Operate communications hub

Unit of competency
National Code
PMASUP311
State Code
AXM42
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
02/06/2016
View on TGA
State Implementation and Classification
Approved Date
05/08/2016
Field of Education
031309 - Communications Equipment Installation And Maintenance
Original Release Date
05/08/2016
Nominal Hours
40
Description
This unit of competency covers the skills and knowledge required to use a range of communication equipment and ensure that required communications are completed. This unit of competency applies to any type of communication that passes through, or is initiated by, the communications hub.This unit of competency applies to panel operators and those in similar roles who are required to choose the appropriate communication mode, receive and initiate communications, determine and prioritise actions required from communication, check that communications have been received and actions initiated, and identify problems and take appropriate action. This unit of competency applies to an individual working alone or as part of a team or group and working in liaison with other shift team members and the control room operator, as appropriate.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Use communication modes
  • 1.1 Turn equipment on/off as appropriate
  • 1.2 Charge or replace batteries or arrange maintenance to ensure equipment remains operational
  • 1.3 Follow appropriate protocols for each communication mode being used
  • 1.4 Select appropriate mode for use
  • 1.5 Ensure communication used is safe for environment
2 Deal with incoming communications
  • 2.1 Receive communication
  • 2.2 Determine action required from communication
  • 2.3 Prioritise communication in keeping with all current activities
  • 2.4 Decide which communications to action, when and how
  • 2.5 Maintain confidentiality as appropriate
  • 2.6 Take action required by communication in the current circumstances
  • 2.7 Ensure communication reaches its intended destination in an appropriate timeframe
3 Initiate communications
  • 3.1 Translate process issues into communications as required
  • 3.2 Identify stakeholders for any required communication
  • 3.3 Prioritise communications in keeping with all current activities
  • 3.4 Select appropriate communication mode
  • 3.5 Communicate as required within an appropriate timeframe
4 Verify communication
  • 4.1 Identify communications which require follow through
  • 4.2 Identify communications delayed due to other priorities
  • 4.3 Check all required communications have been received
  • 4.4 Check appropriate actions have been initiated
  • 4.5 Identify cause of non-communication/inappropriate action and take required action
No information
No information
Replaces
State Code National Code Title Type
W8943 PMASUP311A Operate communications hub Unit of competency