Unit of competency Outline

Date retreived
23/07/2026 12:20 AM AWST

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Coordinate customer service and networking activities

Coordinate customer service and networking activities

Unit of competency
National Code
AHCMER401
State Code
BAO16
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
27/06/2016
View on TGA
State Implementation and Classification
Approved Date
12/01/2017
Field of Education
080501 - Sales
Original Release Date
12/01/2017
Nominal Hours
30
Description
This unit of competency describes the skills and knowledge required to coordinate customer service and networking activities.All work must be carried out to comply with workplace procedures, work health and safety legislation and codes.This unit applies to agricultural or horticultural merchandise or department managers who have responsibility for customer service delivery by others.This unit applies to individuals who take responsibility for their own work and provide and communicate solutions to a range of predictable and sometimes unpredictable problems.No occupational licensing, legislative or certification requirements are known to apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Contribute to quality customer standards
  • 1.1 Access, interpret, apply and monitor customer service standards in the workplace
  • 1.2 Make contributions to the development, refinement and improvement of service policies, standards and processes
  • 1.3 Ensure customer interactions are consistent with legislation, codes of practice and enterprise policies
2. Implement customer service systems
  • 2.1 Encourage personnel to consistently implement customer service systems
  • 2.2 Review customer feedback in consultation with appropriate personnel and analyse when improving work practices
  • 2.3 Identify customer service complaints and make adjustments to ensure continued service quality
  • 2.4 Communicate adjustments to all those involved in service delivery within appropriate time frames
  • 2.5 Coordinate and manage delivery of services or products to ensure they effectively and efficiently meet agreed quality standards
3. Manage networks to ensure customer needs are addressed
  • 3.1 Establish effective regular communication with customers
  • 3.2 Establish, maintain and expand networks to ensure referral of customers to products or services
  • 3.3 Establish procedures to ensure that decisions about targeting of customer services are based on up-to-date information about the customer and the products/services available
  • 3.4 Establish procedures to ensure that referrals are based on the matching of the assessment of customer needs and availability of products/services
  • 3.5 Maintain records of customer interaction in accordance with organisational guidelines
No information
No information
Replaces
State Code National Code Title Type
D7038 AHCMER401A Coordinate customer service and networking activities Unit of competency
Replaced By
State Code National Code Title Type
OCS19 AHCMER408 Coordinate customer service and networking activities Unit of competency