Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Destructive software may include:
file viruses
keystroke loggers
logic bombs
macro viruses
remote access tools (RATs)
spyware
system sector viruses
trojans
viruses
worms.
Virus protection may include:
CA Vet Antivirus
freeware
online
open source
proprietary software:
BitDefender
Kaspersky Antivirus
McAfee VirusScan
Panda Antivirus
Symantec Norton Antivirus.
Operating system may include:
GNUs Not Unix (GNU)
Linux
HP-UX
Mac OS X
Microsoft Windows
Unix-like operating systems:
IBM AIX
Silicon Graphics IRIX
Sun Solaris.
Advanced systems may include:
hardware firewall
software firewall.
Software updates may include:
automatic online updates
security patches
service packs and service releases
virus definition updates
virus scanning engine updates.
Security settings may include:
firewall
internet browser
operating system
virus protection.
Appropriate person may include:
authorised business representative
client
supervisor
system administrator.
Spam may include:
messages covered by the Spam Act 2003
unsolicited commercial electronic messaging:
email
instant messaging
mobile phone messaging
social networking
wiki.
Appropriate action may include:
deleting the spam
blocking the sender by configuring spam filter
unsubscribing from mailing list if company is not reputable.
Spam filter may include:
email client filters or rules
email server filters
third-party filter programs:
CA Anti-Spam
MailWasher Pro
Norton Internet Security
SpamAssassin.
Appropriate organisation may include:
relevant government and private media screening organisations, such as:
Australian Communications and Media Authority
Scamwatch company that originated the spam message.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
install virus protection software and updates
schedule virus protection software to run on a regular basis
identify and remove common destructive software
identify common spam types and take appropriate action.
Context of and specific resources for assessment
Assessment must ensure access to:
sites with a representative range of computer hardware, application software and operating systems
current antivirus and anti-spam software
technical records, vendor documentation and enterprise procedures and guidelines
appropriate learning and assessment support when required.
Where applicable, physical resources should include equipment modified for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of candidate undertaking installation of virus protection and anti-spam software
direct observation of candidate performing virus scan and virus removal
review configuration of virus protection software and creation of operating schedule created
configure and use a spam filter.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.