Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.


delivery dockets (signed)

credit or debit notes

purchase orders

aged debtors trial balance

customer account reconciliations

customer statements

dishonoured cheques

account maintenance forms

audit trails

cash allocation/journal processing


customer file/identification number

invoice/account number

customer name

customer delivery and postal addresses

customer contact telephone numbers

payment due

payment due date

part payment details

outstanding amount details

ACN Numbers

facsimile numbers/electronic addresses

credit limit


legislative requirements

memorandums

workplace documents

policy and procedures manuals


full payment received

part payment received

outstanding amount

cancellation fees

reimbursement fees

claims

refunds

discounts

interest charges

sales tax


Government agencies

inter-company departments


electronic

paper based

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

To achieve competency in this unit, a person must be able to demonstrate:

validating of account details
basic knowledge of appropriate legislation
understanding and implementation of company credit policy
sufficient liaison skills to clarify information for basic credit accounts
ability to use data entry and recording systems

Evidence required for demonstration of consistent performance:
Competence in this unit must be assessed over a period of time in order to ensure consistency of performance over the Range Statement and contexts applicable to the work environment.

Delivery/relationship to other units:
This unit may be assessed on its own or it may be assessed with other units that cover related skills and knowledge.
Evidence is most relevant when provided through an integrated activity which combines the elements of competency for the unit, or a cluster of units of competency.

Method of assessment:
For valid and reliable assessment of this unit, evidence must be gathered through a range of methods to indicate consistent performance.
Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on underpinning knowledge and skills and other methods as required.

Context of assessment:
This unit should be assessed in an industry context. Aspects of competency, including attainment of relevant knowledge and skills may be assessed in a simulated work environment.

Resources required for assessment:
Assessment of this unit of competence requires access to:
qualified assessors and assessment guidelines
a system which facilitates recording of trainee's profiles and progress
facilities for workplace or simulated environment assessment.