Unit of competency Outline

Date retreived
22/07/2026 11:46 PM AWST

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Lead and manage people

Lead and manage people

Unit of competency
National Code
SITXHRM005A
State Code
S6536
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
01/01/2011
View on TGA
State Implementation and Classification
Approved Date
03/12/2010
Field of Education
120505 - Work Practices Programmes
Original Release Date
03/12/2010
Nominal Hours
60
Description
This unit describes the performance outcomes, skills and knowledge required to lead and manage teams of people in the workplace, including volunteers where appropriate. The unit focuses on modelling high standards, developing commitment and managing team performance through effective leadership.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1 Model high standards of performance and behaviour.
  • 1.1 Make individual performance a positive role model for others.
  • 1.2 Show support for and commitment to organisation goals in day-to-day work performance.
  • 1.3 Treat people with integrity, respect and empathy.
2 Develop team commitment and cooperation.
  • 2.1 Develop and clearly communicate plans and objectives in consultation with the team.
  • 2.2 Make plans and objectives consistent with organisation goals.
  • 2.3 Communicate expectations, roles and responsibilities of team members and leaders in a way that encourages individuals and teams to take responsibility for their work.
  • 2.4 Encourage teams and individuals to develop innovative approaches to work.
  • 2.5 Identify, encourage, value and reward individual and team efforts and contributions.
  • 2.6 Model and encourage open and supportive communication styles within the team.
  • 2.7 Seek and share information from the wider environment with the team.
  • 2.8 Represent the team's interests appropriately in the wider environment.
3 Manage team performance.
  • 3.1 Assess the skills of team members and provide opportunities for individual development.
  • 3.2 Monitor team performance to ensure progress towards achievement of goals.
  • 3.3 Delegate tasks and responsibilities appropriately, identify barriers to delegation and implement processes to overcome them.
  • 3.4 Provide mentoring and coaching support to team members.
  • 3.5 Provide recognition and reward for team achievements.

sales targets

performance targets for a particular project

increased productivity

meeting key performance indicators

organisational strategies

operational activities

task management

contingency management.


project-based

permanent teams

paid workers

volunteers.


nature and scope of work

relationships with others in the workplace and interdependent areas of activity

roles of leaders and managers, including information provision, decision making, planning and organising, and monitoring staff

expectations around communication

reporting requirements.


making suggestions about better ways of doing things

alerting colleagues to the potential of new technologies

trying new approaches to old problems

seeking information or ideas from unexpected places.


planned and unplanned exchanges of information

providing open access to documents

using technology to support effective communication, e.g. email groups

involving others in developing solutions

being prepared to declare own need for assistance

providing constructive feedback.


overall organisation objectives

rationale for management decisions

changes in organisation policies

marketing information and targets

business performance information, including financial

technology updates

plans for new equipment

training developments.


Opportunities for

internal training and professional development

external training and professional development

change in job responsibilities

opportunity for greater autonomy or responsibility

formal promotion.


informal acknowledgment

acknowledgment to the whole team of an individual's good performance

presentation of awards

written report to management

incentive initiatives.

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
knowledge of leadership, motivation and teamwork principles
ability to build positive team spirit and effectively manage overall team performance within a specific workplace context
project or work activities conducted over a period of time to allow the candidate to play an ongoing team-leading role.

Context of and specific resources for assessment
Assessment must ensure:
involvement of a team whose overall performance is the responsibility of the candidate.

Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
evaluation of team leadership within a project or activity managed by the candidate
evaluation of reports prepared by the candidate detailing how team commitment was encouraged and how team performance was managed during the conduct of a project
case studies to develop approaches to specific team leadership situations
oral or written questions to assess theoretical knowledge of leadership, motivation and teamwork
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.

Replaces
State Code National Code Title Type
E2010 THHGLE08B Lead and manage people Unit of competency
Replaced By
State Code National Code Title Type
WF786 SITXHRM402 Lead and manage people Unit of competency