Unit of competency Outline

Date retreived
22/07/2026 9:47 PM AWST

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Investigate complex issues

Investigate complex issues

Unit of competency
National Code
PSPWPI602B
State Code
C8340
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
3.00
Current Release Date
01/11/2012
View on TGA
State Implementation and Classification
Approved Date
08/07/2014
Field of Education
090903 - Constitutional Law
Original Release Date
08/07/2014
Nominal Hours
70
Description
This unit covers the competency to research, plan and conduct investigations of occupational health and safety and/or workers compensation and/or injury management and/or workplace relations matters which may be complex and/or have potential to attract a high level of community interest. It includes researching the scope of the investigation, determining investigation issues, planning and conducting the investigation, analysing information gathered during the investigation and compiling a report.In practice, investigating complex issues may overlap with other generalist or specialist public sector work activities such as acting ethically, complying with legislation, applying government systems, managing resources, managing risk.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1. Research the scope of the investigation
  • 1.1 Research on industry/enterprise or issue to determine degree of complexity is conducted initially and throughout the investigation.
  • 1.2 Inter-organisation relationships are identified to determine jurisdiction.
  • 1.3 The scope of the investigation is determined in accordance with research data, and planning and implementation of the investigation are congruent with this scope.
2. Determine investigation issues
  • 2.1 Major investigation issues and stakeholders are identified.
  • 2.2 Barriers to investigation are identified and solutions are implemented.
  • 2.3 Potential for external interest or involvement is determined and dealt with in accordance with organisational policy and procedures.
3. Plan and conduct investigation
  • 3.1 Steps required to conduct the investigation are determined.
  • 3.2 Resources required to conduct the investigation are identified and obtained.
  • 3.3 The investigation timeframe is established in accordance with the organisation's guidelines.
  • 3.4 Investigation is conducted in accordance with the organisation's policy and procedures.
4. Analyse information gathered during the investigation
  • 4.1 Information is analysed to identify relevant issues, inter-relationships, trends and potential impact on stakeholders and on similar industries.
  • 4.2 Findings of the analysis are determined and documented in accordance with the organisation's policy and procedures.
5. Compile report
  • 5.1 Results of analysis of information are reported according to the organisation's policy and procedures.
  • 5.2 The findings from analysing information are used to provide advice or develop policies or solutions which meet client needs or organisation requirements.
The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.
Complexity may include:
technical, legal, social
administrative
size - where the number of offences may be a factor in managing the investigation
involvement of other jurisdictions or other systems
level of public or political interest
international legislation
number of parties involved
Barriers may be:
political and community - stakeholder sensitivity
resources
geographical location
economic implication
cultural
language
availability of research data
availability of technical design information relevant to the investigation
External interests may be:
media
political
union
community
international/national industry
enterprise
academic
government organisations
Stakeholders may include:
community
the organisation's board
advisory council
Coroner
government organisations
managers
family members
politicians
peers
union
Commissioner
employers
designers
manufacturers
suppliers
importers
installers
The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package.
Units to be assessed together
Pre-requisite units that must be achieved prior to this unit:Nil
Co-requisite units that must be assessed with this unit:Nil
Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to:
PSPETHC601B Maintain and enhance confidence in public service
PSPGOV601B Apply government systems
PSPMNGT602B Manage resources
PSPMNGT605B Manage diversity
PSPMNGT608B Manage risk
PSPMNGT611A Manage evaluations
PSPWPI601B Improve compliance through industry partnerships
Overview of evidence requirements
In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:
the knowledge requirements of this unit
the skill requirements of this unit
application of the Employability Skills as they relate to this unit (see Employability Summaries in Qualifications Framework)
investigation of complex issues in a range of (3 or more) contexts (or occasions, over time)
Resources required to carry out assessment
These resources include:
legislation, policy, procedures and protocols relating to the investigation of complex issues in workplace legislative compliance
case studies and workplace scenarios to capture the range of situations likely to be encountered when investigating complex issues
Where and how to assess evidence
Valid assessment of this unit requires:
a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when investigating complex issues, including coping with difficulties, irregularities and breakdowns in routine
investigation of complex issues in a range of (3 or more) contexts (or occasions, over time)
Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:
people with disabilities
people from culturally and linguistically diverse backgrounds
Aboriginal and Torres Strait Islander people
women
young people
older people
people in rural and remote locations
Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:
case studies
portfolios
projects
questioning
scenarios
authenticated evidence from the workplace and/or training courses
For consistency of assessment
Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments
Replaces
State Code National Code Title Type
AYK29 PSPWPI602A Investigate complex issues Unit of competency
Replaced By
State Code National Code Title Type
AWS66 PSPWPI005 Investigate complex issues Unit of competency