Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Events and programs may include:
briefings and social activities for student pre-departure
careers fairs, events and exhibitions
cultural festivals and religious celebrations such as Chinese New Year, Diwali
functions for welcoming agents and clients to the country
graduation and alumni events, dinners, award ceremonies
internal open days and information days
memorial services
multicultural days and activities
orientation sessions
overseas exhibitions and agent briefings
professional development orientation sessions, workshops, seminars, conferences
professional network events
recreational, social and educational activities
religious observances
social events connected to specific groups such as postgraduate dinners
trips and tours
various forums for disseminating information
visits to other international education provider's open days and information days
Organisational policy and procedures may include:
documented procedures for facilitating events and programs
international student-specific documented policies and procedures
Relevant legislative and regulatory requirements may include:
contracts and agreements with agents
current relevant legislation, regulations, industry codes of practice and policy (commonwealth and state/territory) relating to:
anti-discrimination including equal opportunity and equal employment opportunity, disability discrimination, racial intolerance
business compliance relevant to work roles
Education Services for Overseas Students (ESOS) Act 2000, and subsequent amendments and related legislation
contracts and agreements with agents
employment, education and training - relevant to onshore and offshore provision
environmental issues
immigration related policies and procedures for example from commonwealth government departments such as Department of Education, Science and Training (DEST), Department of Immigration and Citizenship (DIAC), Department of Health and Ageing (DOHA), Department of Foreign Affairs and Trade (DFAT )
National Code of Practice for Registration Authorities and Providers of International Education and Training
occupational health and safety (OHS)
privacy and confidentiality
quality assurance guidelines set by particular organisations e.g. cultural diversity, equity and access, critical incidents and workplace practices
Information may include:
information for students, staff, agents, presenters, support persons and other stakeholders covering:
contact lists and details of students, personnel, participants
organisational, educational, social, tourist and environmental information
program activities
programs, timetables, schedules and details for event presentations and delivery
relevant legislative, regulatory, standards information, including for OHS and security
travel information and advisories
information specific to agents and other clients:
course and campus information
educational standards and qualifications
English language requirements for prospective applicants
fees, refunds and grievance procedures
government guidelines and regulations relating to the ESOS Act
marketing and recruitment information
partner institution information
student services information
study tour schedules and agreements
travel schedules
updated agreements and renewals of contracts
information specific to conference, seminar or workshop facilitators, presenters, attendees and support personnel including:
available resources
contacts
event and program details including times, dates and venue
papers and presentation or facilitation requirements
Relevant clients and other stakeholders may include:
internal clients such as section, department or faculty staff
international students
other clients of the organisation such as parents of students, homestay providers, consular staff, overseas agents, government and private organisations, departments and agencies, other educational organisation
Presentations may include:
audio or video taped presentations
face-to-face delivery
information reports at team meetings
OHS workplace requirements
orientation information
presentation software or other presentation materials and electronic equipment
program information
Relevant personnel may include:
audience of presentation
coordinators, managers
team members
other stakeholders involved with facilitating event and program activities

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
applying cross-cultural communication strategies in relation to international education events and programs
assisting with planning and facilitating international education events and programs
knowledge of relevant legislative and regulatory compliance issues.
Context of and specific resources for assessment
Assessment must ensure:
access to opportunities to participate in a range of practical exercises and projects
access to relevant documents.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
evaluation of supervisor's reports
analysis of projects, case studies, completed records and reports developed by the candidate
review of documentation recording requirements for information, material and services during the planning stages
oral or written questioning to assess knowledge of travel and accommodation requirements for event and program coordination
evaluation of using feedback from stakeholders to promote continuous improvement in own work
observation of delivery of information presentations.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
other educational administration units
customer service units.