Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

immediate family
extended family
designated people, including friends.

traditional expressions of grief and mourning
dress standards
cultural rituals to assist grieving
duration of mourning
behaviour appropriate to client beliefs
types of monuments
religious denomination
spiritual symbolism
inurnment procedures
taboos regarding death
choice and placement of flowers.

standard operating policies and procedures
standards and certification requirements
quality assurance procedures
OHS procedures
emergency procedures, including fire and accident procedures
security procedures.

OHS
workers' compensation legislation and regulations
cemetery Acts and by-laws
Crematorium Acts
local government regulations
Lands Act
Births, Deaths and Marriages Registration
Coroner's Act
Public Health Act
Environment Protection Act
Worksafe Australia certification and standards
Privacy Acts.

standard operating procedures
schedule running sheets
placement details
plaque placement slips.

grounds people
gravediggers
maintenance workers.

rose garden
columbarium wall
groves
pillars
trees
memorial rocks.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

ability to sensitively liaise with and determine family's requirements and arrange memorialisation or collection of remains
use of sensitive and empathetic verbal and non-verbal communication with the bereaved before and during memorialisation or collection and clear and accurate communication with colleagues
accurate completion of all documentation
coordinating the collection or memorialisation of cremated remains on multiple occasions to ensure consistency of performance and ability to respond to different situations.

Context of, and specific resources for assessment

Assessment must ensure:

access to appropriate communication equipment, computers, printers, information programs, records systems and software programs currently used in funeral services industry to coordinate memorialisations
interaction with diverse client types to allow candidate to respond to range of memorialisation requirements and client requests
access to appropriate vessels for cremated remains.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of candidate advising range of clients on collection and memorialisation options and arranging for conduct of required service in a manner consistent with accepted funeral services industry standards
written or verbal questioning to assess knowledge and understanding of relevant legislation and workplace policies and procedures regarding the collection or memorialisation of cremated remains
review of workplace documents completed by candidate
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SIFBCR015A Memorialise cremated remains.
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.