Elements and Performance Criteria

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.


Information may include:
Organisation policy and procedures in respect to:
admissions
release
removal of organs
staffing
quality assurance
WHS, infection control, security
Code of Ethics/ Code of Conduct
Client feedback
Benchmarking data
Correspondence
Computer databases and files
Business plans


Techniques may include:
External and internal audit reports
Complaints register
Client feedback forms
Recruitment applications
Observation and listening
Checking written material including referrals and client files
Individual research
Interviews with staff and clients
Information from other organisations
Focus groups


Standards may include:
International Standard (ISO17025)
NATA guidelines
Australian Human Ethics Commission (AHEC)
Autopsy guidelines
National Health and Medical Research Council (NHMRC)
Australian Health Advisory Commission (AHAC)


Distribution may include:
Electronic (e.g. fax, email)
Manual
Photocopied
Displayed
Memo
Newsletter


Implementation may include:
Training of staff
Staff meetings
Transition period


Monitoring may include:
Internal audits
Non compliance reports
Client feedback
Correspondence

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this competency unit:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit will be most appropriately assessed in the workplace under the normal range of workplace conditions
Consistency of performance should be demonstrated over the required range of situations relevant to the workplace
Where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible


Method of assessment
Observation of work activities
Written tasks
Relevant formal and informal education/training courses
Interviews/questioning
Feedback from medical officer


Resource implications:
Access to a mortuary service where assessment can take place
Access to business technology
Relevant organisation policy, guidelines, procedures and protocols
Information relating to the operation of mortuary services
Relevant legislative requirements


Access and equity considerations:
All workers in the health industry should be aware of access and equity issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities