Elements and Performance Criteria

Clients may include
body corporate
building supervisor
company/organisation
environmental health officer
executive housekeeper
maintenance manager
owner
person in control of work processes
property agent/manager
tenant.

Company requirements may include
access and equity policy, principles and practice
business and performance plans
client communication procedures
client confidentiality procedures
client service standards
communication channels and reporting procedures
company goals, objectives, plans, systems and processes
company issued identification badge/card/pass
company policy and procedures
defined resource parameters
dress and presentation requirements
duty of care, code of conduct, code of ethics
emergency response and evacuation procedures
employer and employee rights and responsibilities
establishing operator identity with client
maintenance procedures for equipment and PPE
OHS control procedures (e.g. health and safety plans, job plans, job safety analysis, risk assessments, safe operating practices/procedures, safe work instructions, work method statements, safe system of work statements)
OHS policies and procedures
personnel practices and guidelines
policies and procedures relating to own role, responsibility and delegation
quality and continuous improvement processes and standards
records and information systems and processes
training (induction and refresher) materials
work site access security clearance procedures.

Environmental requirements may include
clean-up, containment and/or isolation
company policies and guidelines
emergency chemical spill control measures
environmental protection agency and government departments (e.g. agriculture, emergency services and national parks and wildlife) regulations and guidelines
hazardous materials handling
local government regulations/bylaws.

Equipment may include
broom
bunding material
camera
dishes or bowls
drills
dusters
electrical extension leads
elevated work platforms
equipment decontamination materials
flexible light
flushing agents
generators
hoses
injectors
knives
ladders
magnifying glass
measuring jug
mirrors
probes
safety harnesses
sand and other absorbent materials
screwdrivers
shovels and rakes
sounding, moisture and movement detectors
specimen bottles
spray equipment
torches
trays
waste disposal containers.

Hazards may include
allergic reactions to chemicals, pests and/or equipment, including latex allergies
biological and animal waste
bites and stings
blood and blood-stained products
confined/restricted spaces
contaminated clothing, materials and/or equipment
damaged or inappropriate equipment
dust and fibres
electrical hazards arising from cables, electrical fittings (switches and lights) and untested electrical equipment
environmental impact
fatigue
fire
gas
heights
inadequate lighting and ventilation
infectious and zoonotic diseases e.g. scabies/Q fever
manual handling techniques including awkward and repetitive postures
mobile/vehicle hazards around plant and vehicles
moving and/or unguarded parts
noise
occupational violence and bullying
poor personal hygiene practices
spill, splash and spray
underfoot conditions e.g. slippery, uneven and rough surfaces
work environment temperature extremes
work in isolated/remote environments.

Legislative requirements may include
Australian Standards, quality assurance and certification requirements
award and enterprise agreements
industry advisory standards and codes
relevant Commonwealth/state/territory legislation and local government regulations which affect company operation:
anti-discrimination and diversity
building codes
chemical controls
chemical registers/manifests
consumer protection legislation
dangerous goods Acts and regulations
dangerous goods code
declared pest (plant and animal) reporting
environmental protection issues
equal employment opportunity
freedom of information
industrial relations
motor and commercial vehicle(s) transportation
motor licence and endorsement regulations
OHS Acts and regulations
privacy
public health
trade practices
workplace consultative arrangements.

Manufacturers' specifications may include
emergency response resources
equipment operational manuals
government publications
instructional guides
material safety data sheets (MSDS)
other resources supplied by the manufacturer (such as laminated cards, notices and wall posters) in work sites or vehicles
product labels
safety instructions pre-printed on equipment.

Materials may include
building components
chemicals
cleaning products
flammable products
pesticides
registered AGVET products
physical barriers
sealing components.

Occupational health and safety* (OHS) requirements may relate to
allergic reactions (contact dermatitis, etc)
animal management/control procedures
communication devices for remote and isolated locations e.g. mobile phone, two-way radio, etc
dermatoxicological control and prevention measures
emergency procedures for eye and skin contact, inhalation and ingestion of toxic substances
hazard identification and risk assessment mechanisms
health surveillance and monitoring (e.g. regular blood testing)
hierarchy of hazard control procedures
industry advisory standards
information provided by national registration authority for chemical approval and state government authorities e.g. agriculture, environment protection, health and primary industry
injury and dangerous occurrence reporting
national and industry codes of practice
OHS control procedures (e.g. health and safety plans, job plans, job safety analysis, risk assessments, safe operating practices/procedures, safe work instructions, work method statements, safe system of work statements)
routes of entry and potential symptoms of exposure from chemicals
safe work practices for equipment, PPE and chemical storage including interpretation of MSDS and hazardous substance information e.g. long latency periods
safety training, induction and refresher training
selection and use of PPE and clothing appropriate to the hazard
up-to-date electrical test and tag compliance
use of chemicals in accordance with MSDS
use of residual current devices
use, storage and maintenance of equipment in accordance with manufacturers' specifications and equipment operating manuals
withholding periods and spray drift.
* Also known as workplace health and safety

Personal protective equipment (PPE) may include
air-line and self-contained respirators
breathing respirator - full-face and half-face
chemical impervious gloves
chemical resistant aprons
communication equipment
contaminated clothing bag
cradles
drinking fluids
dust masks
eye protection e.g. safety glasses, goggles
eyewashes and showers
face shield (splash-proof)
First Aid kit appropriate to the task and location
hair nets
hard hats
high-visibility vests/clothing
long pants
noise protection
non-slip safety shoes/boots
overalls, coveralls or other chemical protective clothing
prodding/probing sticks and rods
safety harness
sharps containers
soap and towel
sunscreen
tongs
torch
washable sun hats
wet-work protective clothing.

Schedules may include
charts and wall-mounted planning boards
computerised or paper-based
to-do lists
work diary.

Training may include
attendance at a formal training session
demonstration
on-the-job instruction
self-paced learning packages
structured feedback.

Work order information may include
access to work site including timing of access and access and egress points
budget allocations
completion times/dates
job requirements and tasks
legislative and local government requirements
OHS requirements and emergency response procedures
resource requirements - equipment and materials
specific client requirements e.g. noise control, sensitivity of occupants to pests and/or management, relationships with other customer activities, dress and presentation requirements
use of signage and barriers
work schedules
work site contact person(s)
working in isolated and remote locations.

Critical aspects of competency
Accurate identification of the hazards and risks associated with pest management.
Accurate identification of work requirements.
Clear communication of work requirements.
Compliance with company and legislative/regulatory requirements.
Appropriate allocation of work and staff.
Provision of appropriate equipment and material supplies.
Provision of suitable training, development and assessment opportunities.

Knowledge needed to achieve the performance criteria
Knowledge and understanding are essential to apply this unit in the workplace, to transfer the skills to other contexts, and to deal with unplanned events. The knowledge requirements for this unit are listed below.
Estimating workloads.
Budgeting.
Product knowledge including manufacturers' specifications for products being used.
Safe pesticide application techniques.
OHS legislation and procedures.
Applicable regulations, codes of practice and industry advisory standards.
Emergency response procedures.
Injury, dangerous occurrence and incident reporting requirements.
Work order specifications.
Company policies and procedures.
Company management structure and reporting procedures.

Specific skills needed to achieve the performance criteria

To achieve the performance criteria, some complementary skills are required. These are:

interpersonal communication
team leadership
planning and organising work
monitoring
negotiation
contingency management
reading and comprehending work orders and documenting the allocation of work orders
performing the mathematical calculations required for estimating the time to complete work orders and to allocate the work orders evenly amongst staff
communicating clearly and concisely using written and verbal modes
requesting advice or further information
seeking and receiving feedback
working on an individual basis and within a team
sourcing, organising and recording information
customer service.

Other units of competency that could be assessed with this unit

Competence in this unit may be assessed in conjunction with:

PRMPM07B Implement a pest management plan
PRMPM29B Plan and schedule pest management operations.

Resources required to assess this unit

The following resources should be available:

access to a suitable work site or venue
access to suitable equipment and pesticides
access to personal protective equipment
access to equipment operating manuals and MSDS
access to plain English version of relevant statutes and procedures
work order instructions, work plans and schedules, and policy documents
access to relevant databases and information
assessment instruments, including personal planner and assessment record book.

Gaining evidence to assess this unit
For valid and reliable assessment of this unit the competency should be a demonstration of a service that involves the allocation of labour and materials under normal industry operating conditions, or if this is not practicable, in a simulated work environment.
The competency should be demonstrated over a period of time and observed by the assessor.
The competency is to be demonstrated in a range of situations, which may include customer/workplace interruptions and involvement in related activities normally experienced in the workplace.
Supplementary evidence may be obtained from relevant written correspondence with existing and potential clients. This information must be relevant by showing evidence of the candidate's work performance.
Other forms of gaining evidence such as through oral questioning and hypothetical situations (scenarios) may be used to supplement (but not substitute for) the practical demonstration of competence.

Communicating ideas and information
Communicate with management and client to ensure all information gathered is appropriate to work order outcomes. (2)

Collecting analysing and organising information
Gather and analyse all information to ensure activities to be conducted meet all legislation and work order requirements. (2)

Planning and organising activities
Plan and organise all work tasks in accordance with regulatory, legislative and company policy. (2)

Working with others and in teams
Provide support and constructive feedback to team members on performance within work order. (2)

Using mathematical ideas and techniques
Calculate equipment and materials usage to meet scheduled work order requirements. (1)

Solving problems
Assess and analyse work order resource requirements and plan to overcome unnecessary duplication of demand for similar resources. (2)

Using technology
Record information about equipment and manufacturers' specifications for future use. (1)