Accredited course Outline
22/07/2026 5:41 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate II in Tourism (Retail Travel, Wholesale Operations, Tourist Information Services, Tourist Attractions, Meetings)
Certificate II in Tourism (Retail Travel, Wholesale Operations, Tourist Information Services, Tourist Attractions, Meetings)
12284WA
6044
Draft
Approved
State Implementation and Classification
Description
To provide entry level skills and knowledge in the tourism industry which may
enhance the employment options of persons seeking employment as an Attractions
Attendant, Attractions Guide, Attractions Ticket Sales Agent, Reservation
Agent, Tourist Information Officer or Travel Advisor.
To provide entry level skills and knowledge for persons seeking to pursue
further studies in Retail Travel and Meetings Industry Sectors.
Schedule
1. CORE
STAGE 1
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| 21114 | ITR13A/B | Computer Operations and Word Processing | 40 | Module |
| 21111 | GSM 3 | Customer and Staff Relations | 20 | Module |
| 21264 | GHS03 | First Aid | 18 | Module |
| 21100 | TC001 | Introduction to Travel & Tourism | 20 | Module |
| 65011 | NCS003 | Job Seeking Skills | 17 | Module |
| 21120 | BTR1 | Site Presentation Techniques | 20 | Module |
| 21110 | GSM1 | Tourism Industry Office Procedures | 50 | Module |
2. CORE
STAGE 2 In addition to completing Stage 2 Core requirements below, learners are to complete additional electives. Refer to Stage 2 Electives, at end of document for additional elective module requirements for Stage 2.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| 21132 | BTR7 | Australian Airfares and Ticketing | 30 | Module |
| 21259 | COR02 | Cross Cultural Communication | 27 | Module |
| 21122 | SOP01 | Destination and Products - Australia | 34 | Module |
| 21148 | BTR16 | Pre-tour Briefing | 15 | Module |
| 21149 | BTR17 | Registration Procedures | 15 | Module |
| 21131 | BTR 5/6 | Travel and Tourism Sales | 30 | Module |
| 21140 | Travel and Tourism Services and Procedures | 60 | Module |
3. ELECTIVES
1 Learners to select EITHER 65013 NCS006 OR 21276 GSM 26 and 2 Learners to select EITHER 21137 BTR 9B OR other approved elective. STAGE 2 - ELECTIVES
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| 21137 | BTR9B | Automated Reservations System - Domestic | 30 | Module |
| 21276 | GSM26 | Workteam Communication | 15 | Module |
| 65013 | NCS006 | Writing Workplace Documents | 17 | Module |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| C054 | THT20298 | Certificate II in Tourism (Attractions and Theme Parks) | Qualification |
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