Accredited course Outline
Date retreived
22/07/2026 3:46 PM AWST
22/07/2026 3:46 PM AWST
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Certificate II in Tourism (Tourist Information Services)
Certificate II in Tourism (Tourist Information Services)
Accredited course
National Code:
4461
4461
State Code:
6016
6016
TGA Status:
Draft
Draft
DTWD Status:
Approved
Approved
State Implementation and Classification
Approved Date
08/02/1996
Field of Education
080701 - Tourism
AQF Level
Certificate II in
Nominal Hours
382
Duration
Unspecified
Stream of Study
Complete "Other Skills" Course (3222)
Accredited Date
21/05/1998
Expiry Date
07/11/1998
VET Act Classifier
C
VET Act Conditions
Description
To provide entry level skills and knowledge in the tourism industry which may
enhance the employment options of persons seeking employment as a Tourist
Information Officer or Travel Advisor.
Schedule
1. CORE
STAGE 1
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| 21250 | Basic Calculations | 10 | Module | |
| 21112 | ITR13A | Computer Operations | 20 | Module |
| 21252 | GSM3 | Cultural Awareness | 6 | Module |
| 21103 | ITR4 | Customer Relations | 8 | Module |
| 21102 | ITR3 | Interpersonal Skills | 8 | Module |
| 21100 | TC001 | Introduction to Travel & Tourism | 20 | Module |
| 21113 | ITR13B | Keyboard and Word Processing | 20 | Module |
| 21101 | ITR 2 | Occupational Health and Safety | 12 | Module |
| 21104 | ITR5/6 | Tourism Office Procedures | 20 | Module |
| 21106 | ITR8 | Tourism Operations - Information Services | 20 | Module |
2. CORE
STAGE 2
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| 21137 | BTR9B | Automated Reservations System - Domestic | 30 | Module |
| 21145 | BTR12 | Business Relations | 10 | Module |
| 21259 | COR02 | Cross Cultural Communication | 27 | Module |
| 21122 | SOP01 | Destination and Products - Australia | 34 | Module |
| 21146 | BTR13 | Itinerary Preparation | 15 | Module |
| 65011 | NCS003 | Job Seeking Skills | 17 | Module |
| 21136 | BTR9A | Manual Reservation Procedures | 20 | Module |
| 21147 | BTR14/15 | Point of Sale Procedures | 20 | Module |
| 21144 | BTR10/11 | Travel and Tourism Documentation | 20 | Module |
| 21131 | BTR 5/6 | Travel and Tourism Sales | 30 | Module |
| 21276 | GSM26 | Workteam Communication | 15 | Module |
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