Module Outline
Date retreived
23/07/2026 7:35 AM AWST
23/07/2026 7:35 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Dealing With Conflict (Sa)
Dealing With Conflict (Sa)
Module
National Code
BELA
BELA
State Code
80521
80521
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
08/09/2000
Field of Education
120301 - Social And Interpersonal Skills Programmes
Nominal Hours
20
Description
To provide competency-based training to develop communication skills to deal effectively with conflict in the workplace.
The main focus of the module is on developing communication skills to facilitate constructive responses to conflict in the workplace. The module is based on the premise that conflict can have positive and creative outcomes if handled constructively. The module focuses on helping learners recognise various approaches to dealing with conflict. It emphasises the development of communication skills to allow them to deal with workplace conflict, whether or not they attempt to resolve it. Strategies for achieving an agreed outcome, however, are covered by "NCS 009 Negotiation Skills". This module is dealing with communication strategies to prevent conflict escalating in the workplace.
The main focus of the module is on developing communication skills to facilitate constructive responses to conflict in the workplace. The module is based on the premise that conflict can have positive and creative outcomes if handled constructively. The module focuses on helping learners recognise various approaches to dealing with conflict. It emphasises the development of communication skills to allow them to deal with workplace conflict, whether or not they attempt to resolve it. Strategies for achieving an agreed outcome, however, are covered by "NCS 009 Negotiation Skills". This module is dealing with communication strategies to prevent conflict escalating in the workplace.
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Elements and Performance Criteria
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Associated Qual/Courses
| State Code | National Code | Title | Type |
|---|---|---|---|
| 6939 | 4947 | Certificate III in Aboriginal Primary Health Care | Accredited course |