Module Outline
Date retreived
22/07/2026 6:01 PM AWST
22/07/2026 6:01 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Introduction to Customer Service
Introduction to Customer Service
Module
National Code
AEC003
AEC003
State Code
31527
31527
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
11/12/1996
Field of Education
080509 - Public Relations
Nominal Hours
24
Description
No information
No information
Elements and Performance Criteria
No information
No information
Associated Qual/Courses
| State Code | National Code | Title | Type |
|---|---|---|---|
| 3406 | Certificate II in Accessory Fitting Traineeship | Accredited course | |
| 1136 | 2629 | Certificate II in Automotive (Brakes and Underbody Services) | Accredited course |
| 3414 | 2004 | Certificate II in Automotive (Panel Beating Services) | Accredited course |
| 3416 | 1216 | Certificate II in Automotive (Replacement Parts) | Accredited course |
| 3417 | 1226 | Certificate II in Automotive (Sales) | Accredited course |
| 3418 | 0314 | Certificate II in Automotive (Service Station Operations) | Accredited course |
| 3628 | 1213 | Certificate II in Automotive (Tyre Services) | Accredited course |
| 3409 | 1215 | Certificate II in Automotive (Vehicle Detailing) | Accredited course |
| 3410 | 1212 | Certificate II in Automotive (Vehicle Dismantling) | Accredited course |
| 3658 | 10752NSW | Certificate II in Automotive Services (Tyre Fitting/Wheel Aligning) | Accredited course |
| 3407 | Certificate II in Brake and Underbody Services Traineeship | Accredited course | |
| 3413 | Certificate II in Paint Services Traineeship | Accredited course |