Module Outline
Date retreived
22/07/2026 2:55 PM AWST
22/07/2026 2:55 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Reception Techniques
Reception Techniques
Module
National Code
State Code
22004
22004
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
10/11/1994
Field of Education
080901 - Secretarial And Clerical Studies
Nominal Hours
68
Description
To provide a comprehensive study of the role of the
receptionist:
- as a representative of the organisation, having responsibility for creating
and maintaining good relations with the public, supervisors and staff.
- as an effective participant in the activities of the
organisation, so as to be able to deal with the specific problems and tasks
which may be encountered in business, government and professions.
To provide for the overall emotional and social
development of a student.
To promote care of appearance, correct speech and
good manners.
receptionist:
- as a representative of the organisation, having responsibility for creating
and maintaining good relations with the public, supervisors and staff.
- as an effective participant in the activities of the
organisation, so as to be able to deal with the specific problems and tasks
which may be encountered in business, government and professions.
To provide for the overall emotional and social
development of a student.
To promote care of appearance, correct speech and
good manners.
No information
Evidence Guide
Internal Assessment 100%
Assessment 1: This assessment to cover Topic 1
- Role of the Receptionist 20%
Assessment 2: This assessment to cover Topic 2
- Commercial Procedures 20%
Assessment 3: This assessment to be divided into
two (2) parts.
- Topic 3: Office Systems, and
- Topic 4: Areas of Specialisation 20%
- Revision: Topics 1 - 4 inclusive 40%
NOTE: Depending on the topic being assessed, a practical component
should be included in the assessments wherever possible.
Assessment 1: This assessment to cover Topic 1
- Role of the Receptionist 20%
Assessment 2: This assessment to cover Topic 2
- Commercial Procedures 20%
Assessment 3: This assessment to be divided into
two (2) parts.
- Topic 3: Office Systems, and
- Topic 4: Areas of Specialisation 20%
- Revision: Topics 1 - 4 inclusive 40%
NOTE: Depending on the topic being assessed, a practical component
should be included in the assessments wherever possible.
Elements and Performance Criteria
No information
No information
Associated Qual/Courses
| State Code | National Code | Title | Type |
|---|---|---|---|
| 5175 | Office and Secretarial Studies | Accredited course |