Qualification Outline

Date retreived
22/07/2026 5:34 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Certificate III in Tourism (Operations)

Certificate III in Tourism (Operations)

Qualification
National Code:
THT31002
State Code:
C496
TGA Status:
Replaced
DTWD Status:
Replaced
National Endorsed, State Implementation and Classification
Field of Education
0807 - Tourism
Original TGA Release Date
23/01/2002
Approved Date
05/12/2002
Stream of Study
Initial Vocational (3100 - 3600)
VET Act Classifier
C
Nominal Hours
545
Duration
1 Semester
Current Release Number
1.00
Current Release Date
23/01/2002
VET Act Conditions
—
Releases
Release Version Release Date TGA Status DTWD Status
1.00 23/01/2002 Current Approved
Description
Schedule
1.

CORE

State Code National Code Title Hours Type
E1986 THHGGA01B Communicate on the telephone 5 Unit of competency
E1978 THHGCS03B Deal with conflict situations 20 Unit of competency
E1976 THHGCS01B Develop and update local knowledge 10 Unit of competency
C4912 THTTCO01B Develop and update tourism industry knowledge 25 Unit of competency
E1975 THHCOR03B Follow health, safety and security procedures 15 Unit of competency
E1977 THHGCS02B Promote products and services to customers 45 Unit of competency
E1974 THHCOR02B Work in a socially diverse environment 10 Unit of competency
E1973 THHCOR01B Work with colleagues and customers 15 Unit of competency
2.

ELECTIVE UNITS

Learner to select nine units with at least four from one or more of the areas specified below:

Sales/Office Operations, Guiding, Tour Operations, Attractions and Theme Parks, Wine Tourism, Meetings and Events.

Remaining units may be selected from any relevant endorsed Training Package. Only one language unit may be counted as an elective within this qualification.

In all cases selection of electives must be guided by the job outcome sought, local industry requirements and the level of the qualification.

**GUIDING/SALES**

State Code National Code Title Hours Type
N0722 WRRS2B Advise on products and services 27 Unit of competency
N0667 WRRCS2B Apply point of sale handling procedures 21 Unit of competency
C4875 THTFTG03B Develop and maintain the general knowledge required by guides 40 Unit of competency
N0693 WRRLP2B Minimise theft 21 Unit of competency
E1987 THHGGA02B Perform office procedures 20 Unit of competency
C4856 THTFAT01B Provide on-site information and assistance 20 Unit of competency
E1991 THHGGA06B Receive and store stock 10 Unit of competency
C4879 THTFTG07B Research and share general information on Australian indigenous cultures 60 Unit of competency
N0721 WRRS1B Sell products and services 18 Unit of competency
C4873 THTFTG01B Work as a guide 55 Unit of competency
3.

**CELLAR DOOR SALES**

State Code National Code Title Hours Type
N0722 WRRS2B Advise on products and services 27 Unit of competency
N0667 WRRCS2B Apply point of sale handling procedures 21 Unit of competency
E0453 FDFCDSCPTA Conduct a product tasting (standard) 40 Unit of competency
C4878 THTFTG06B Prepare and present tour commentaries or activities 35 Unit of competency
E0458 FDFCDSPTA Prepare for a product tasting 20 Unit of competency
E0463 FDFCDSWTIA Promote wine tourism information 60 Unit of competency
C4856 THTFAT01B Provide on-site information and assistance 20 Unit of competency
E2095 THHBFB09B Provide responsible service of alcohol 10 Unit of competency
E2091 THHBFB04B Provide table service of alcoholic beverages 50 Unit of competency
N0721 WRRS1B Sell products and services 18 Unit of competency
C4873 THTFTG01B Work as a guide 55 Unit of competency
4.

**GUIDING/ATTENDANT**

State Code National Code Title Hours Type
N0722 WRRS2B Advise on products and services 27 Unit of competency
N0667 WRRCS2B Apply point of sale handling procedures 21 Unit of competency
C5240 CULMS203A Assist in maintaining public areas 30 Unit of competency
C5242 CULMS207A Assist with the presentation of public activities and events 25 Unit of competency
C5241 CULMS205A Observe and report basic condition of collection 30 Unit of competency
C4878 THTFTG06B Prepare and present tour commentaries or activities 35 Unit of competency
C4884 THTFTG14A Prepare specialised interpretive content (cultural and heritage environments) 60 Unit of competency
C5249 CULMS305A Provide assistance with installing and dismantling exhibitions 30 Unit of competency
C4856 THTFAT01B Provide on-site information and assistance 20 Unit of competency
N0721 WRRS1B Sell products and services 18 Unit of competency
C5250 CULMS306A Transport objects to new locations 0 Unit of competency
C4873 THTFTG01B Work as a guide 55 Unit of competency
5.

**GARDEN ATTENDANT**

State Code National Code Title Hours Type
S0560 RUHHRT317A Control pests and diseases 35 Unit of competency
S0559 RUHHRT316A Control weeds 35 Unit of competency
S0549 RUHHRT306A Establish planted areas 35 Unit of competency
C4878 THTFTG06B Prepare and present tour commentaries or activities 35 Unit of competency
S0544 RUHHRT301A Prepare plant displays 35 Unit of competency
C4884 THTFTG14A Prepare specialised interpretive content (cultural and heritage environments) 60 Unit of competency
S0567 RUHHRT324A Propagate plants 35 Unit of competency
C4856 THTFAT01B Provide on-site information and assistance 20 Unit of competency
S0489 RUHHRT104A Provide turf care 13 Unit of competency
C4873 THTFTG01B Work as a guide 55 Unit of competency
Replaces
State Code National Code Title Type
C060 THT30498 Certificate III in Tourism (Tour Operations) Qualification
Replaced By
State Code National Code Title Type
S600 SIT30107 Certificate III in Tourism Qualification
No information
Entry Requirements
No information
Traineeships and Apprenticeships
No information