Elements and Performance Criteria

This unit applies to guides working in all sectors of the tourism industry.
The following lists and statements identify how this unit may be applied in different workplaces, sectors and circumstances.
In this unit, information refers to the range of information that is generally available to the wider community.
Research may include:
talking and listening to Australian Indigenous people
organising information from personal memory and experiences
watching TV, videos and films
listening to radio
reading books and other references
Internet
museum research.
Information may be about:
Australian Indigenous countries across Australia
specific Australian Indigenous countries.
Information may cover but is not limited to the following topics:
history, pre and post European contact
traditional life and culture
contemporary indigenous life and culture
art and music
dance
bushcraft/bushfood/bush medicine
tools and implements
land ownership
cultural sites.
Cultural sites may include:
galleries
cultural centres
natural sites
occupation sites (e.g. middens).
This unit applies to guides working in all sectors of the tourism industry.
The following lists and statements identify how this unit may be applied in different workplaces, sectors and circumstances.
In this unit, information refers to the range of information that is generally available to the wider community.
Research may include:
talking and listening to Australian Indigenous people
organising information from personal memory and experiences
watching TV, videos and films
listening to radio
reading books and other references
Internet
museum research.
Information may be about:
Australian Indigenous countries across Australia
specific Australian Indigenous countries.
Information may cover but is not limited to the following topics:
history, pre and post European contact
traditional life and culture
contemporary indigenous life and culture
art and music
dance
bushcraft/bushfood/bush medicine
tools and implements
land ownership
cultural sites.
Cultural sites may include:
galleries
cultural centres
natural sites
occupation sites (e.g. middens).

Essential Knowledge and Skills to be Assessed
The following knowledge and skills must be assessed as part of this unit:
methods of researching and recording information generally available about Australian indigenous cultures
protocols for sharing information about Australian indigenous cultures
copyright and intellectual property issues associate with the sharing of information
communication skills, including cross cultural skills and awareness of communication from an indigenous perspective.
Linkages to Other Units
This unit has strong linkages to a range of other guiding and tour operations units and combined assessment and/or training would be appropriate. Examples are:
THTFTG08B Interpret aspects of local Australian indigenous culture
THTFTG06B Prepare and present interpretive tour commentaries and activities
Critical Aspects of Assessment
Evidence of the following is critical:
knowledge of the protocols that apply to researching and sharing information generally available about Australian Indigenous cultures
ability to research and share information in a culturally appropriate way
general knowledge of Australian Indigenous cultures as appropriate to the region.
Assessment must take account of the fact that some guides may have gained all of their knowledge and skill in this unit through general life experience.
Context of Assessment and Resource Implications
Assessment must ensure:
involvement of appropriate people accepted by the local community in the assessment process
interaction with Australian Indigenous Communities to obtain information
sharing of information with a customer group within a commercially-realistic and operational guiding environment (e.g. at a tourist site, on a coach tour).
Assessment Methods
Assessment methods must be chosen to ensure that the ability to source and share information in a culturally appropriate way can be practically demonstrated. Methods must include assessment of knowledge as well as assessment of practical skills.
The following examples are appropriate for this unit:
direct observation of the candidate sharing information about Australian Indigenous culture with customers
oral or written questions or interview to evaluate the process undertaken by the candidate to source information
case studies to assess ability to apply correct protocols to particular situations
oral or written questions to assess knowledge of protocols and other issues
review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.
Key Competencies in this Unit
Key Competencies are an integral part of all workplace competencies. The table below describes those applicable to this unit. Trainers and assessors should ensure that they are addressed in training and assessment.
Level 1 = Perform Level 2 = Administer and Manage Level 3 = Design and Evaluate
Key Competencies
Collecting, Organising and Analysing Information
For example:
Collecting, evaluating and checking information from different sources (3)
Communicating Ideas and Information
For example:
Answering a customer question on a topic of great cultural sensitivity for the local Australian Indigenous community (3)
Planning and Organising Activities
For example:
Organising a research program in preparation for a specific tour focusing on Australia's indigenous culture (2)
Working with Others and in Teams
For example:
Developing and maintaining rapport with representatives of the local Australian Indigenous community (3)
Using Mathematical Ideas and Techniques
Not Applicable
Solving Problems
For example:
Dealing with inappropriate customer behaviour at a cultural site (3)
Using Technology
For example:
Recording information on a computer (1)
Essential Knowledge and Skills to be Assessed
The following knowledge and skills must be assessed as part of this unit:
methods of researching and recording information generally available about Australian indigenous cultures
protocols for sharing information about Australian indigenous cultures
copyright and intellectual property issues associate with the sharing of information
communication skills, including cross cultural skills and awareness of communication from an indigenous perspective.
Linkages to Other Units
This unit has strong linkages to a range of other guiding and tour operations units and combined assessment and/or training would be appropriate. Examples are:
THTFTG08B Interpret aspects of local Australian indigenous culture
THTFTG06B Prepare and present interpretive tour commentaries and activities
Critical Aspects of Assessment
Evidence of the following is critical:
knowledge of the protocols that apply to researching and sharing information generally available about Australian Indigenous cultures
ability to research and share information in a culturally appropriate way
general knowledge of Australian Indigenous cultures as appropriate to the region.
Assessment must take account of the fact that some guides may have gained all of their knowledge and skill in this unit through general life experience.
Context of Assessment and Resource Implications
Assessment must ensure:
involvement of appropriate people accepted by the local community in the assessment process
interaction with Australian Indigenous Communities to obtain information
sharing of information with a customer group within a commercially-realistic and operational guiding environment (e.g. at a tourist site, on a coach tour).
Assessment Methods
Assessment methods must be chosen to ensure that the ability to source and share information in a culturally appropriate way can be practically demonstrated. Methods must include assessment of knowledge as well as assessment of practical skills.
The following examples are appropriate for this unit:
direct observation of the candidate sharing information about Australian Indigenous culture with customers
oral or written questions or interview to evaluate the process undertaken by the candidate to source information
case studies to assess ability to apply correct protocols to particular situations
oral or written questions to assess knowledge of protocols and other issues
review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate.
Key Competencies in this Unit
Key Competencies are an integral part of all workplace competencies. The table below describes those applicable to this unit. Trainers and assessors should ensure that they are addressed in training and assessment.
Level 1 = Perform Level 2 = Administer and Manage Level 3 = Design and Evaluate
Key Competencies
Collecting, Organising and Analysing Information
For example:
Collecting, evaluating and checking information from different sources (3)
Communicating Ideas and Information
For example:
Answering a customer question on a topic of great cultural sensitivity for the local Australian Indigenous community (3)
Planning and Organising Activities
For example:
Organising a research program in preparation for a specific tour focusing on Australia's indigenous culture (2)
Working with Others and in Teams
For example:
Developing and maintaining rapport with representatives of the local Australian Indigenous community (3)
Using Mathematical Ideas and Techniques
Not Applicable
Solving Problems
For example:
Dealing with inappropriate customer behaviour at a cultural site (3)
Using Technology
For example:
Recording information on a computer (1)