Qualification Outline

Date retreived
22/07/2026 5:54 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Diploma of Children's Contact Services Work

Diploma of Children's Contact Services Work

Qualification
National Code:
CHC51108
State Code:
D315
TGA Status:
Replaced
DTWD Status:
Replaced
National Endorsed, State Implementation and Classification
Field of Education
0905 - Human Welfare Studies And Services
Original TGA Release Date
07/05/2012
Approved Date
17/07/2014
Stream of Study
Initial Vocational (3100 - 3600)
VET Act Classifier
C
Nominal Hours
1040
Duration
3 Semesters
Current Release Number
2.00
Current Release Date
07/05/2012
VET Act Conditions
—
Releases
Release Version Release Date TGA Status DTWD Status
2.00 07/05/2012 Current Approved
Description

This qualification covers workers who are employed in children's contact services and are responsible for administrative and program support, including initial enquiries, intake and assessment interviews. Workers may also be responsible for the direct line management of sessional contact workers and may report to a program manager of a children's contact service.

Schedule
Packaging Rules
ENTRY REQUIREMENTS
To gain entry into this qualification, a candidate needs to provide evidence of competence in the following core units of competency from the CHC41308 Certificate IV in Children's Contact Service Work:
- CHCCONS401C Facilitate changeover
- CHCCONS402C Facilitate and monitor contact
- CHCCONS403C Support families to develop relationships

PACKAGING RULES
Twelve (12) units of competency are required for this qualification, including:
- eight (8) core units
- four (4) elective units

A wide range of elective units is available, including:
- Group A electives which are recommended for culturally aware and respectful practice
- Other relevant electives listed in the qualification outline
- Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages
- Where appropriate, to address workplace requirements, up to two (2) units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on TGA or other public listing
1. Entry Requirement Units

To gain entry into this qualification, a candidate needs to provide evidence of competence in the following core units of competency from the CHC41308 Certificate IV in Children's Contact Service Work

State Code National Code Title Hours Type
WC837 CHCCONS402C Facilitate and monitor contact 70 Unit of competency
WC836 CHCCONS401C Facilitate changeover 60 Unit of competency
WC838 CHCCONS403C Support families to develop relationships 75 Unit of competency
2. Core Units

All eight (8) units must be completed

State Code National Code Title Hours Type
WC839 CHCCONS504C Assist families to self manage contact 60 Unit of competency
WC958 CHCORG506E Coordinate the work environment 95 Unit of competency
D2499 CHCFAM505B Operate in a family law environment 75 Unit of competency
D2503 CHCFAM519B Prepare client court reports 50 Unit of competency
D2379 CHCDFV301A Recognise and respond appropriately to domestic and family violence 45 Unit of competency
WC854 CHCCS422B Respond holistically to client issues and refer appropriately 60 Unit of competency
D2313 CHCCOM403A Use targeted communication skills to build relationships 45 Unit of competency
D2497 CHCFAM503B Work with a child focused approach 40 Unit of competency
3. Group A Culturally Aware and Respectful Practice

It is recommended that one (1) or more units to be completed from Group A.
Please refer to the packaging rules for the full details of available options.

State Code National Code Title Hours Type
C7982 PSPMNGT605B Manage diversity 60 Unit of competency
D8283 HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people 30 Unit of competency
D8281 HLTHIR403C Work effectively with culturally diverse clients and co-workers 30 Unit of competency
4. Other Relevant Elective Units

Up to four (4) units may be completed from the elective units listed.
Please refer to the packaging rules for the full details of available options.

State Code National Code Title Hours Type
D2363 CHCCSL502A Apply specialist interpersonal and counselling interview skills 60 Unit of competency
D6776 AHCCCF411A Develop approaches to include cultural and human diversity 25 Unit of competency
D2595 CHCMED415A Facilitate interaction between parties in mediation 30 Unit of competency
WC871 CHCCSL503B Facilitate the counselling relationship 80 Unit of competency
WC875 CHCDFV510D Facilitate workplace debriefing and support processes 40 Unit of competency
WB983 CHCOHC401A Inform and encourage clients and groups to understand and achieve good oral health 40 Unit of competency
WC864 CHCCS513C Maintain an effective community sector work environment 30 Unit of competency
WC938 CHCMED413B Manage communication processes to define the dispute 30 Unit of competency
D2395 CHCDFV817B Manage domestic and family violence and abuse screening and risk assessment processes 60 Unit of competency
D2380 CHCDFV402C Manage own professional development in responding to domestic and family violence 30 Unit of competency
D2375 CHCCW301C Operate under a casework framework 30 Unit of competency
D2652 CHCORG627B Provide mentoring support to colleagues 40 Unit of competency
WB985 CHCOHC404A Recognise and respond to signs and symptoms that may indicate oral health issues 30 Unit of competency
D2370 CHCCSL509A Reflect and improve upon counselling skills 60 Unit of competency
D2630 CHCORG428A Reflect on and improve own professional practice 40 Unit of competency
WB984 CHCOHC402A Support clients and groups to learn practical aspects of oral health care 30 Unit of competency
WC872 CHCCSL507B Support clients in decision-making processes 50 Unit of competency
WC940 CHCMH301C Work effectively in mental health 50 Unit of competency
D2377 CHCCW503A Work intensively with clients 75 Unit of competency
D2502 CHCFAM518B Work with involuntary and mandated clients 60 Unit of competency
D2362 CHCCSL501A Work within a structured counselling framework 50 Unit of competency
Replaces
State Code National Code Title Type
D239 CHC51807 Diploma of Children's Contact service Work Qualification
Replaced By
State Code National Code Title Type
AWM0 CHC52015 Diploma of Community Services Qualification
No information
Entry Requirements

Entry requirements
To gain entry into CHC51108 Diploma of Children’s Contact Services Work a candidate must be recognised as comptent, through a recognised training program or recognition process, against the following core units of competency from the CHC41308 Certificate IV in Children’s Contact Services Work:
CHCCONS401C Facilitate changeover
CHCCONS402C Facilitate and monitor contact
CHCCONS403C Support families to develop relationships

Occupational titles for these workers may include:
Assistant coordinator
Sessional supervisor
Coordinator
Team supervisor
Program support worker

Traineeships and Apprenticeships
No information