Qualification Outline
22/07/2026 5:41 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Diploma of Community Services
Diploma of Community Services
CHC52015
AWM0
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 3.00 | 08/04/2022 | Current | Transition (Replaced) |
| 2.00 | 08/12/2015 | Replaced | Approved |
| 1.00 | 06/08/2015 | Replaced | Approved |
Description
This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.
At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.
Note that the Statutory & forensic child, youth & family welfare specialisationmust be achieved in orderto meet the minimum education requirements for child protection and youth justice practice in Victoria. In addition, to meet the minimum education requirements for entry into child protection practice in Victoria, diploma qualifications must be approved by the Australian Community Workers Association (ACWA)
To achieve this qualification, the candidate must have completed at least 100 hours of work as detailed in the Assessment Requirements of units of competency.
No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of publication.
Schedule
Packaging Rules
Total number of units = sixteen (16)- eight (8) core units
- eight (8) elective units, consisting of:
- at least six (6) units from the electives listed below
- up to two (2) units from the electives listed below, any endorsed Training Packages or accredited courses - these units must be relevant to the work outcome
Any combination of electives that meets the rules above can be selected for the award of the Diploma of Community Services. Where appropriate, electives may be packaged to provide a qualification with a specialisation.
Packaging for each specialisation:
- at least four (4) Group A electives must be selected for award of the Diploma of Community Services (Case Management)
- at least three (3) Group B electives must be selected for award of the Diploma of Community Services (Social Housing)
- all Group C electives must be selected for award of the Diploma of Community Services (Statutory & forensic child, youth & family welfare)
All electives chosen must contribute to a valid, industry-supported vocational outcome.
Pathways
| State Code | Title |
|---|---|
| AB02 | Case Management |
1. Core Units
All eight (8) units must be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| WG743 | CHCDEV002 | Analyse impacts of sociological factors on clients in community work and services | 90 | Unit of competency |
| AVC69 | CHCCCS007 | Develop and implement service programs | 55 | Unit of competency |
| AVC30 | CHCCOM003 | Develop workplace communication strategies | 45 | Unit of competency |
| AVB71 | CHCMGT005 | Facilitate workplace debriefing and support processes | 40 | Unit of competency |
| AVC07 | CHCDIV003 | Manage and promote diversity | 40 | Unit of competency |
| AVB80 | CHCLEG003 | Manage legal and ethical compliance | 70 | Unit of competency |
| WG741 | HLTWHS004 | Manage work health and safety | 40 | Unit of competency |
| AVB48 | CHCPRP003 | Reflect on and improve own professional practice | 40 | Unit of competency |
2. Group A Case Management Specialisation
At least four (4) Group A electives must be selected for award of the Diploma of Community Services (Case Management).
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AVC74 | CHCCCS004 | Assess co-existing needs | 60 | Unit of competency |
| AVC24 | CHCCSM004 | Coordinate complex case requirements | 50 | Unit of competency |
| AVC23 | CHCCSM005 | Develop, facilitate and review all aspects of case management | 75 | Unit of competency |
| AVC22 | CHCCSM006 | Provide case management supervision | 85 | Unit of competency |
| AVC21 | CHCCSM007 | Undertake case management in a child protection framework | 50 | Unit of competency |
3. Group B Social Housing Specialisation
At least three (3) Group B electives must be selected for award of the Diploma of Community Services (Social Housing).
Please refer to the packaging rules for the full details of available options.
4. Group C Statutory & Forensic Child, Youth & Family Welfare Specialisation
All Group C electives must be selected for award of the Diploma of Community Services (Statutory & forensic child, youth & family welfare).
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AVC74 | CHCCCS004 | Assess co-existing needs | 60 | Unit of competency |
| WG742 | CHCDEV001 | Confirm client developmental status | 50 | Unit of competency |
| AVC23 | CHCCSM005 | Develop, facilitate and review all aspects of case management | 75 | Unit of competency |
| AWB39 | CHCCSL001 | Establish and confirm the counselling relationship | 60 | Unit of competency |
| WG802 | CHCPRT001 | Identify and respond to children and young people at risk | 30 | Unit of competency |
| AVC38 | CHCCDE011 | Implement community development strategies | 55 | Unit of competency |
| AVB57 | CHCMHS013 | Implement trauma informed care | 70 | Unit of competency |
| WG804 | CHCPRT003 | Work collaboratively to maintain an environment safe for children and young people | 45 | Unit of competency |
5. Other Elective Units
The remaining units may be chosen from the elective units listed.
Please refer to the packaging rules for the full details of available options.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D315 | CHC51108 | Diploma of Children's Contact Services Work | Qualification |
| D324 | CHC52008 | Diploma of Community Services (Case management) | Qualification |
| J044 | CHC52212 | Diploma of Community Services Coordination | Qualification |
| J037 | CHC50612 | Diploma of Community Services Work | Qualification |
| J042 | CHC51812 | Diploma of Family Intake and Support Work | Qualification |
| J043 | CHC51912 | Diploma of Relationship Education | Qualification |
| J038 | CHC50812 | Diploma of Social Housing | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| BIJ1 | CHC52021 | Diploma of Community Services | Qualification |