Qualification Outline
22/07/2026 9:47 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate IV in Ambulance Communications (Dispatch)
Certificate IV in Ambulance Communications (Dispatch)
HLT41020
BGG6
Current
Approved
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 4.00 | 01/07/2023 | Current | Approved |
| 3.00 | 01/03/2023 | Replaced | Approved |
| 2.00 | 18/03/2021 | Replaced | Approved |
| 1.00 | 24/12/2020 | Replaced | Approved |
Description
This qualification reflects workers who have responsibility for dispatch and call-taking in an ambulance communication or coordination environment. The qualification applies to people working in emergency support and ambulance dispatch and communications. Such individuals are expected to work independently, take responsibility for their own outputs and act on information from a range of sources.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
Schedule
Packaging Rules
Total number of units = fourteen (14)- nine (9) core units
- five (5) elective units, consisting of:
- at least three (3) units from the electives listed below,
- up to two (2) elective units from the electives listed below or from any other current endorsed Training Package or accredited course.
The selection of electives must be relevant to the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
1. Core Units
All nine (9) units must be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| OCS80 | HLTOUT003 | Assign and coordinate ambulance service resources | 145 | Unit of competency |
| OCS70 | HLTOUT010 | Communicate in complex situations to support health care | 65 | Unit of competency |
| AUK35 | BSBMED301 | Interpret and apply medical terminology appropriately | 40 | Unit of competency |
| AUZ56 | HLTWHS006 | Manage personal stressors in the work environment | 35 | Unit of competency |
| OAZ49 | PUAECO003 | Operate and control radio networks | 10 | Unit of competency |
| OAZ48 | PUAECO004 | Operate computer aided dispatch system | 40 | Unit of competency |
| WG738 | HLTWHS001 | Participate in workplace health and safety | 30 | Unit of competency |
| OCS82 | HLTOUT002 | Receive and respond to requests for ambulance service | 55 | Unit of competency |
| AVC09 | CHCDIV001 | Work with diverse people | 30 | Unit of competency |
2. Elective Units
Up to five (5) units may be chosen from the elective units listed.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| OEI66 | HLTINF006 | Apply basic principles and practices of infection prevention and control | 50 | Unit of competency |
| WG740 | HLTWHS003 | Maintain work health and safety | 40 | Unit of competency |
| OAZ50 | PUAECO002 | Process emergency incident calls and enquiries | 30 | Unit of competency |
| AVC08 | CHCDIV002 | Promote Aboriginal and/or Torres Strait Islander cultural safety | 30 | Unit of competency |
| OCD29 | HLTAID014 | Provide Advanced First Aid | 25 | Unit of competency |
| OCD30 | HLTAID011 | Provide First Aid | 18 | Unit of competency |
| AVC33 | CHCCOM001 | Provide first point of contact | 30 | Unit of competency |
| AVB19 | HLTAAP001 | Recognise healthy body systems | 20 | Unit of competency |
| AVB82 | CHCLEG001 | Work legally and ethically | 50 | Unit of competency |
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| AZA3 | HLT41015 | Certificate IV in Ambulance Communications (Dispatch) | Qualification |
No information
Entry Requirements
No information
Traineeships and Apprenticeships