Unit of competency Outline

Date retreived
22/07/2026 10:31 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Work with diverse people

Work with diverse people

Unit of competency
National Code
CHCDIV001
State Code
AVC09
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
06/08/2015
View on TGA
State Implementation and Classification
Approved Date
22/01/2016
Field of Education
120505 - Work Practices Programmes
Original Release Date
22/01/2016
Nominal Hours
30
Description
This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.This unit applies to all workers. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Notes
Elements and Performance Criteria
1. Reflect on own perspectives
  • 1.1 Identify and reflect on own social and cultural perspectives and biases
  • 1.2 Work with awareness of own limitations in self and social awareness
  • 1.3 Use reflection to support own ability to work inclusively and with understanding of others
  • 1.4 Identify and act on ways to improve own self and social awareness
2. Appreciate diversity and inclusiveness, and their benefits
  • 2.1 Value and respect diversity and inclusiveness across all areas of work
  • 2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness
  • 2.3 Use work practices that make environments safe for all
3. Communicate with people from diverse backgrounds and situations
  • 3.1 Show respect for diversity in communication with all people
  • 3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence
  • 3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible
  • 3.4 Seek assistance from interpreters or other persons according to communication needs
4. Promote understanding across diverse groups
  • 4.1 Identify issues that may cause communication misunderstandings or other difficulties
  • 4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity
  • 4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations
  • 4.4 Address any difficulties with appropriate people and seek assistance when required
No information
No information
State Code National Code Title Type
AZM1 CUA50615 Diploma of Aboriginal and Torres Strait Islander Visual Arts Industry Work Qualification
BGS8 CUA50620 Diploma of Aboriginal and/or Torres Strait Islander Cultural Arts Industry Work Qualification
J586 HLT60113 Advanced Diploma of Aboriginal and/or Torres Strait Islander Health Care Qualification
J582 HLT40113 Certificate IV in Aboriginal and/or Torres Strait Islander Primary Health Care Qualification
J584 HLT50113 Diploma of Aboriginal and/or Torres Strait Islander Primary Health Care Qualification
J581 HLT30113 Certificate III in Aboriginal and/or Torres Strait Islander Primary Health Care Qualification
J580 HLT20113 Certificate II in Aboriginal and/or Torres Strait Islander Primary Health Care Qualification
BIP2 HLT30121 Certificate III in Aboriginal and/or Torres Strait Islander Primary Health Care Qualification
BIP0 HLT20121 Certificate II in Aboriginal and/or Torres Strait Islander Primary Health Care Qualification
J583 HLT40213 Certificate IV in Aboriginal and/or Torres Strait Islander Primary Health Care Practice Qualification
J585 HLT50213 Diploma of Aboriginal and/or Torres Strait Islander Primary Health Care Practice Qualification
BGX0 CPP50721 Diploma of Access Consulting Qualification
BGX1 CPP40821 Certificate IV in Access Consulting Qualification
AWN2 CHC14015 Certificate I in Active Volunteering Qualification
AWJ1 CHC24015 Certificate II in Active Volunteering Qualification
AWJ0 CHC34015 Certificate III in Active Volunteering Qualification
AWM9 CHC43015 Certificate IV in Ageing Support Qualification
AWK4 CHC43215 Certificate IV in Alcohol and Other Drugs Qualification
AWI8 CHC53215 Diploma of Alcohol and Other Drugs Qualification
AWN3 HLT43015 Certificate IV in Allied Health Assistance Qualification
BID3 HLT33021 Certificate III in Allied Health Assistance Qualification
AWK5 HLT33015 Certificate III in Allied Health Assistance Qualification
BIC9 HLT43021 Certificate IV in Allied Health Assistance Qualification
BGG9 HLT31020 Certificate III in Ambulance Communications (Call-taking) Qualification
AYY8 HLT31015 Certificate III in Ambulance Communications (Call-taking) Qualification
AZA3 HLT41015 Certificate IV in Ambulance Communications (Dispatch) Qualification
BGG6 HLT41020 Certificate IV in Ambulance Communications (Dispatch) Qualification
AWM7 HLT57915 Diploma of Anaesthetic Technology Qualification
BHJ4 HLT57921 Diploma of Anaesthetic Technology and Practice Qualification
BGR0 ACM40321 Certificate IV in Animal Behaviour and Training Qualification
BHX6 ACM40322 Certificate IV in Animal Behaviour and Training Qualification
BGU5 CUA51420 Diploma of Arts and Cultural Management Qualification
BGU6 CUA51320 Diploma of Arts and Health Qualification
AWM3 HLT57415 Diploma of Audiometry Qualification
AWL7 HLT47415 Certificate IV in Audiometry Qualification
BTS0 HLT57425 Diploma of Audiometry Qualification
BTR8 HLT47425 Certificate IV in Audiometry Qualification
AWK2 HLT62615 Advanced Diploma of Ayurveda Qualification
AWJ6 HLT52615 Diploma of Ayurvedic Lifestyle Consultation Qualification
BGH4 HLT31220 Certificate III in Basic Health Care Qualification
AYX9 HLT31215 Certificate III in Basic Health Care Qualification
AYX6 CHC41215 Certificate IV in Career Development Qualification
BGS28 11039NAT Certificate II in Career Preparation Accredited course
AYY1 CHC41015 Certificate IV in Celebrancy Qualification
AWM8 CHC42315 Certificate IV in Chaplaincy and Pastoral Care Qualification
BII3 CHC40321 Certificate IV in Child, Youth and Family Intervention Qualification
J591 CHC40313 Certificate IV in Child, Youth and Family Intervention Qualification
BPA3 CHC50325 Diploma of Child, Youth and Family Intervention Qualification
J596 CHC50313 Diploma of Child, Youth and Family Intervention Qualification
BII8 CHC50321 Diploma of Child, Youth and Family Intervention Qualification
BHD5 CPP30321 Certificate III in Cleaning Operations Qualification
AF241 Clerical Assistant Digital Health Awareness Skill Set Skill set
AWM5 HLT52315 Diploma of Clinical Aromatherapy Qualification
BIJ2 CHC52121 Diploma of Community Development Qualification
BII7 CHC42121 Certificate IV in Community Development Qualification
AWL1 CHC42115 Certificate IV in Community Development Qualification
BGR79 52890WA Certificate II in Community Health and Wellbeing Accredited course
AZZ9 SIR30116 Certificate III in Community Pharmacy Qualification
AZZ7 SIR40116 Certificate IV in Community Pharmacy Qualification
AE322 SIRSS00031 Community Pharmacy Delivery Skill set
BHE2 CHC35021 Certificate III in Community Safety Services Qualification
AE623 CHCSS00120 Community Safety Services Skill Set Skill set
AWL8 CHC42015 Certificate IV in Community Services Qualification
BIJ1 CHC52021 Diploma of Community Services Qualification
BII6 CHC42021 Certificate IV in Community Services Qualification
AWJ7 CHC22015 Certificate II in Community Services Qualification
AWJ2 CHC32015 Certificate III in Community Services Qualification
BPA1 CHC52025 Diploma of Community Services Qualification
AZA0 CHC51015 Diploma of Counselling Qualification
BOH2 CUA20225 Certificate II in Creative Industries Qualification
BGT7 CUA20220 Certificate II in Creative Industries Qualification
AYY9 HLT45015 Certificate IV in Dental Assisting Qualification
BGW7 HLT35021 Certificate III in Dental Assisting Qualification
AYX5 HLT35015 Certificate III in Dental Assisting Qualification
AYY4 HLT35115 Certificate III in Dental Laboratory Assisting Qualification
AZA1 HLT55115 Diploma of Dental Technology Qualification
BDQ5 HLT55118 Diploma of Dental Technology Qualification
AWJ3 CHC43115 Certificate IV in Disability Qualification
BTS7 CHC30125 Certificate III in Early Childhood Education and Care Qualification
J587 CHC30113 Certificate III in Early Childhood Education and Care Qualification
BGY3 CHC30121 Certificate III in Early Childhood Education and Care Qualification
J594 CHC50113 Diploma of Early Childhood Education and Care Qualification
J590 CHC40213 Certificate IV in Education Support Qualification
J588 CHC30213 Certificate III in Education Support Qualification
BGF5 HLT51020 Diploma of Emergency Health Care Qualification
BGO83 22523VIC Certificate I in Employment Pathways Accredited course
AYZ9 CHC41115 Certificate IV in Employment Services Qualification
AYZ5 CHC51115 Diploma of Financial Counselling Qualification
BIP8 CHC51122 Diploma of Financial Counselling Qualification
BGE6 CPC50520 Diploma of Fire Systems Design Qualification
BHE5 SIS30321 Certificate III in Fitness Qualification
BHE3 SIS40221 Certificate IV in Fitness Qualification
AWM6 HLT37315 Certificate III in Health Administration Qualification
AWM1 HLT47315 Certificate IV in Health Administration Qualification
BID2 HLT47321 Certificate IV in Health Administration Qualification
BGH9 HLT41120 Certificate IV in Health Care Qualification
AYX4 HLT41115 Certificate IV in Health Care Qualification
AWJ4 HLT33115 Certificate III in Health Services Assistance Qualification
AZA4 HLT33215 Certificate III in Health Support Services Qualification
BID0 HLT23221 Certificate II in Health Support Services Qualification
AYY2 HLT23215 Certificate II in Health Support Services Qualification
YK55 10561NAT Certificate IV in Holistic Counselling and Mind-Body Medicine Accredited course
BID4 HLT37121 Certificate III in Hospital or Health Services Pharmacy Support Qualification
BID1 HLT47121 Certificate IV in Hospital or Health Services Pharmacy Support Qualification
AWL9 HLT47115 Certificate IV in Hospital/Health Services Pharmacy Support Qualification
AWK9 HLT37115 Certificate III in Hospital/Health Services Pharmacy Support Qualification
BGW9 CHC42221 Certificate IV in Housing Qualification
BGH7 HLT26120 Certificate II in Indigenous Environmental Health Qualification
AYZ7 HLT36115 Certificate III in Indigenous Environmental Health Qualification
AYZ4 HLT46115 Certificate IV in Indigenous Environmental Health Qualification
AYY0 HLT26115 Certificate II in Indigenous Environmental Health Qualification
BIC0 CHC33021 Certificate III in Individual Support Qualification
AWK6 CHC33015 Certificate III in Individual Support Qualification
AD174 CHCSS00088 Induction Skill set
AE439 Integrating Mental Health Practice Skill Set Skill set
BEI60 52841WA Certificate II in Introduction to Aged Care Accredited course
BEI59 52840WA Certificate II in Introduction to Disability Care Accredited course
AWK0 HLT52415 Diploma of Kinesiology Qualification
BGV30 11229NAT Certificate IV in Leadership and Innovation Dementia Services Accredited course
BEH78 10719NAT Certificate IV in Leadership and Innovation in Dementia Services Accredited course
AWL2 CHC43415 Certificate IV in Leisure and Health Qualification
AWJ5 CHC53415 Diploma of Leisure and Health Qualification
AZJ4 BSB52115 Diploma of Library and Information Services Qualification
BGU9 CUA60220 Advanced Diploma of Live Production and Management Services Qualification
BOH9 CUA60225 Advanced Diploma of Live Production and Management Services Qualification
BGW2 CUA50420 Diploma of Live Production and Technical Services Qualification
BGY0 CUA30420 Certificate III in Live Production and Technical Services Qualification
BOE2 CUA40425 Certificate IV in Live Production and Technical Services Qualification
BOF5 CUA50425 Diploma of Live Production and Technical Services Qualification
BOE0 CUA30425 Certificate III in Live Production and Technical Services Qualification
BGS0 CUA40420 Certificate IV in Live Production and Technical Services Qualification
BIP4 HLT42021 Certificate IV in Massage Therapy Qualification
AWI3 HLT42015 Certificate IV in Massage Therapy Qualification
AWM2 HLT47715 Certificate IV in Medical Practice Assisting Qualification
AYZ0 HLT21015 Certificate II in Medical Service First Response Qualification
BGF8 HLT21020 Certificate II in Medical Service First Response Qualification
AWL3 CHC53315 Diploma of Mental Health Qualification
AWK8 CHC43315 Certificate IV in Mental Health Qualification
AWL6 CHC43515 Certificate IV in Mental Health Peer Work Qualification
BGT37 11120NAT Certificate III in Mentoring Aboriginal and/or Torres Strait Islander People Accredited course
BCY79 10650NAT Certificate III in Mentoring Aboriginal and/or Torres Strait Islander People Accredited course
BGH2 HLT31120 Certificate III in Non-Emergency Patient Transport Qualification
AYX7 HLT31115 Certificate III in Non-Emergency Patient Transport Qualification
AYZ3 HLT54115 Diploma of Nursing Qualification
BGW5 HLT54121 Diploma of Nursing Qualification
AWI4 HLT47515 Certificate IV in Operating Theatre Technical Support Qualification
BTR9 HLT47825 Certificate IV in Optical Dispensing Qualification
AWJ8 HLT47815 Certificate IV in Optical Dispensing Qualification
BHJ5 HLT57821 Diploma of Orthopaedic Technology Qualification
AYY7 HLT51015 Diploma of Paramedical Science Qualification
BTS1 HLT37525 Certificate III in Pathology Qualification
AWL0 HLT37415 Certificate III in Pathology Assistance Qualification
AWJ9 HLT37215 Certificate III in Pathology Collection Qualification
BGN6 FNS51920 Diploma of Personal Injury and Disability Insurance Management Qualification
AZH8 FNS51915 Diploma of Personal Injury and Disability Insurance Management Qualification
AZI3 FNS42115 Certificate IV in Personal Injury Management Qualification
BGN3 FNS42120 Certificate IV in Personal Injury Management Qualification
BOI1 CUA50925 Diploma of Photography and Digital Imaging Qualification
BGR7 CUA50920 Diploma of Photography and Digital Imaging Qualification
AZM2 CUA50915 Diploma of Photography and Photo Imaging Qualification
AYZ8 HLT46015 Certificate IV in Population Health Qualification
AYZ1 HLT26015 Certificate II in Population Health Qualification
AYX8 HLT36015 Certificate III in Population Health Qualification
AWI7 HLT57715 Diploma of Practice Management Qualification
AF240 Practice Manager Digital Health Awareness Skill Set Skill set
AWK7 HLT52515 Diploma of Reflexology Qualification
BIP6 HLT52021 Diploma of Remedial Massage Qualification
AWI6 HLT52015 Diploma of Remedial Massage Qualification
BAA6 SIR30216 Certificate III in Retail Qualification
AZZ6 SIR40316 Certificate IV in Retail Management Qualification
J589 CHC40113 Certificate IV in School Age Education and Care Qualification
BGY5 CHC30221 Certificate III in School Based Education Support Qualification
BGY4 CHC40221 Certificate IV in School Based Education Support Qualification
BTS6 CHC40225 Certificate IV in School Based Education Support Qualification
AWN0 HLT52215 Diploma of Shiatsu and Oriental Therapies Qualification
AWI9 CHC42215 Certificate IV in Social Housing Qualification
AYW3 SIS40115 Certificate IV in Sport and Recreation Qualification
BIO2 SIS40122 Certificate IV in Sport, Aquatics and Recreation Qualification
BIO1 SIS30122 Certificate III in Sport, Aquatics and Recreation Qualification
AWN1 HLT47015 Certificate IV in Sterilisation Services Qualification
AWK3 HLT37015 Certificate III in Sterilisation Services Qualification
AB625 HLTSS00043 Telehealth Administration skill set Skill set
AWK1 HLT52115 Diploma of Traditional Chinese Medicine (TCM) Remedial Massage Qualification
AE618 Work in Community Care Skill Set Skill set
AE383 Work in Community Care Skill Set Skill set
AE143 Work in Community Care Skill Set Skill set
AE155 Work in Community Care Skill Set (Fee Free) Skill set
BII5 CHC40521 Certificate IV in Youth Justice Qualification
J598 CHC50513 Diploma of Youth Justice Qualification
BIJ0 CHC50521 Diploma of Youth Justice Qualification
J593 CHC40513 Certificate IV in Youth Justice Qualification
BPA4 CHC50425 Diploma of Youth Work Qualification
J597 CHC50413 Diploma of Youth Work Qualification
J592 CHC40413 Certificate IV in Youth Work Qualification
BII9 CHC50421 Diploma of Youth Work Qualification
BII4 CHC40421 Certificate IV in Youth Work Qualification