Qualification Outline
22/07/2026 10:54 PM AWST
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Certificate IV in Public Safety (Emergency Communications Centre Operations)
Certificate IV in Public Safety (Emergency Communications Centre Operations)
PUA40119
BEN1
Current
Approved
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 3.00 | 16/12/2022 | Current | Approved |
| 2.00 | 18/12/2020 | Replaced | Approved |
| 1.00 | 16/07/2019 | Replaced | Approved |
Description
The PUA40119 Certificate IV in Public Safety (Emergency Communications Centre Operations) provides individuals with general and specialist skills to operate effectively in an emergency communication centre supervisory role. The qualification includes the units of competency required by individuals who have a senior operator, team leader or supervisory role within an emergency communications centre.
The role of a supervisor in an Emergency Communications Centre is to manage the flow of timely and accurate information in response to emergency and non-emergency situations. This may include the dissemination of information to members of the public and emergency services agencies.
Individuals working at this level will apply knowledge and skills to demonstrate autonomy, judgement and limited responsibility in known or changing contexts and within established parameters.
No licensing, legislative or certification requirements apply to this qualification at the time of publication.
Schedule
Packaging Rules
A total of eleven (11) units of competency comprising- three (3) core units listed below; plus
- eight (8) elective units from the general elective unit lists below
Select at least six (6) elective units from the elective lists below
- one (1) elective unit from Group A
- one (1) elective unit from Group B
- At least four (4) elective units from Group C and/or D, of which no more than three (3) elective units may be selected from Group D.
- Select the remaining two (2) elective units from the elective unit lists below or from elsewhere within this training package or from another endorsed training package or from an accredited course.
Elective units selected from outside the qualification must not duplicate content already covered by units in this qualification.
Imported elective units must contribute to the vocational outcomes of the qualification. Where imported units are selected, care must be taken to ensure that all prerequisite units specified are complied with.
Prerequisites attached to any of the units must be obtained and are additional to the number of units required for this qualification.
Where a prerequisite is attached to a unit it is identified on training.gov.au (TGA).
1. Core Units
All three (3) units must be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| OAZ73 | PUACOM001 | Communicate in the workplace | 30 | Unit of competency |
| OAZ43 | PUAECO009 | Coordinate emergency communications centre operations | 30 | Unit of competency |
| OAZ42 | PUAECO010 | Maintain standards of emergency service delivery | 40 | Unit of competency |
2. Group A: Work, Health and Safety
One (1) unit must be chosen from Group A.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| OBB08 | BSBWHS412 | Assist with workplace compliance with WHS laws | 40 | Unit of competency |
| OBB07 | BSBWHS413 | Contribute to implementation and maintenance of WHS consultation and participation processes | 40 | Unit of competency |
| OBB06 | BSBWHS414 | Contribute to WHS risk management | 40 | Unit of competency |
| OBB01 | BSBWHS416 | Contribute to workplace incident response | 40 | Unit of competency |
| OCD83 | BSBWHS411 | Implement and monitor WHS policies, procedures and programs | 40 | Unit of competency |
3. Group B: Supervision
One (1) unit must be chosen from Group B.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| OCE46 | BSBLDR411 | Demonstrate leadership in the workplace | 45 | Unit of competency |
| OAX49 | PUATEA003 | Lead, manage and develop teams | 50 | Unit of competency |
4. Group C: General
At least four units may be chosen from Group C.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| OAY02 | PUAOPE015 | Conduct briefings and debriefings | 20 | Unit of competency |
| OCF10 | BSBOPS402 | Coordinate business operational plans | 35 | Unit of competency |
| OAZ76 | PUAAMS007 | Coordinate search and rescue operations | 70 | Unit of competency |
| OAZ77 | PUAAMS006 | Coordinate search and rescue resources | 60 | Unit of competency |
| OCE26 | BSBSTR402 | Implement continuous improvement | 35 | Unit of competency |
| OAZ62 | PUACOM012 | Liaise with media at a local level | 20 | Unit of competency |
| OBA91 | BSBWHS520 | Manage implementation of emergency procedures | 40 | Unit of competency |
| AUZ56 | HLTWHS006 | Manage personal stressors in the work environment | 35 | Unit of competency |
| OAZ75 | PUAAMS008 | Manage search and rescue operations | 90 | Unit of competency |
| OAZ41 | PUAECO011 | Support logistics in the field | 8 | Unit of competency |
5. Group D Training and Assessment
No more than three (3) units may be chosen from Group D.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| OEJ73 | TAEASS412 | Assess competence | 45 | Unit of competency |
| OEJ71 | TAEASS311 | Contribute to assessment | 10 | Unit of competency |
| OEM16 | TAEDEL414 | Mentor in the workplace | 30 | Unit of competency |
| OEJ70 | TAEASS413 | Participate in assessment validation | 45 | Unit of competency |
| OEM01 | TAEDEL311 | Provide work skill instruction | 40 | Unit of competency |
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| J213 | PUA42712 | Certificate IV in Public Safety (Emergency Communications Centre Operations) | Qualification |
No information
Entry Requirements
There are no entry requirements for this qualification.
Traineeships and Apprenticeships