Qualification Outline

Date retreived
21/07/2026 11:34 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Certificate II in Community Services (First Point of Contact)

Certificate II in Community Services (First Point of Contact)

Qualification
National Code:
CHC20302
State Code:
S310
TGA Status:
Replaced
DTWD Status:
Replaced
National Endorsed, State Implementation and Classification
Field of Education
1205 - Employment Skills Programmes
Original TGA Release Date
09/09/2007
Approved Date
09/12/2003
Stream of Study
Initial Vocational (3100 - 3600)
VET Act Classifier
B
Nominal Hours
270
Duration
Unspecified
Current Release Number
1.00
Current Release Date
09/09/2007
VET Act Conditions
—
Releases
Release Version Release Date TGA Status DTWD Status
1.00 09/09/2007 Current Approved
Description
Schedule
1.

11 units must be selected for this qualification including:
- 7 Compulsory units
- 4 Elective units

COMPULSORY

Complete all 7 compulsory units

Select either

CHCCS5B Identify and address specific client needs

OR

CHCCS8A Provide first point of contact

State Code National Code Title Hours Type
S3046 CHCCOM1B Communicate with people accessing the services of the organisation 15 Unit of competency
S3886 CHCCS0C Deliver service to clients 15 Unit of competency
S3062 CHCCS401A Facilitate co-operative behaviour 35 Unit of competency
S3195 CHCOHS201A Follow OHS procedures 25 Unit of competency
S3074 CHCCS5B Identify and address specific client needs 30 Unit of competency
S3055 CHCCS201A Prepare for work in the community services industry 30 Unit of competency
S3080 CHCCS8A Provide first point of contact 30 Unit of competency
S3058 CHCCS301A Work within a legal and ethical framework. 40 Unit of competency
2.

ELECTIVES

Select 4 electives from the list below

OR

other Community Services units,

OR

units relevant to work undertaken in Community Services,

OR

a combination of the above.

See the Community Services Training Package (CHC02), for the Qualification Packaging Rules and the Complete List of Units available as Electives.

State Code National Code Title Hours Type
S3280 CHCTC1A Deliver a service consistent with the organisation's mission and values 40 Unit of competency
S3054 CHCCS1B Deliver and monitor service to clients 55 Unit of competency
S2998 CHCCED301A Facilitate provisions of information to clients in the area of sexual and reproductive health. 40 Unit of competency
S3875 CHCAOD1C Introduction to alcohol and other drugs work 30 Unit of competency
S3119 CHCDIS20A Introduction to disability work 25 Unit of competency
S3022 CHCCH25A Introduction to work in social housing 30 Unit of competency
S2954 CHCAC3C Orientation to aged care work 50 Unit of competency
S3187 CHCMH1B Orientation to mental health work 45 Unit of competency
S3191 CHCNET1C Participate in networks 20 Unit of competency
S3092 CHCDFV1B Recognise and respond to domestic and family violence 45 Unit of competency
S3023 CHCCH26A Support client participation in the organisation 30 Unit of competency
S2995 CHCCD7B Support community resources 25 Unit of competency
S2965 CHCADMIN1B Undertake basic administrative duties 10 Unit of competency
S3281 CHCTC2A Undertake telephone counselling 45 Unit of competency
S3066 CHCCS405A Work effectively with culturally diverse clients and co-workers 30 Unit of competency
S3880 CHCCD13C Work within specific communities 45 Unit of competency
Replaces
State Code National Code Title Type
C016 CHC20299 Certificate II in Community Services (Alcohol and Other Drugs Work) Qualification
C034 CHC20499 Certificate II in Community Services (Community Work) Qualification
Replaced By
State Code National Code Title Type
D266 CHC20108 Certificate II in Community Services Qualification
VET Info Notes
This training program is a representation of the qualification code CHC20302 taken from the Community Services Training Package CHC02 which should be consulted for full description of requirements. CHC20302 is endorsed until 31 December 2005.

1. This qualification is the copyright of The Australian National Training Authority.

2. For further information on this qualification please contact Tim Delaney, Manager, Curriculum Services, Challenger TAFE on (08) 9239 8384.

3. This qualification was entered on to STARS by the Challenger TAFE on 3 September 2003.

4. This qualification was last edited by Challenger TAFE on 7 December 2003.
Entry Requirements
No information
Traineeships and Apprenticeships
No information