Elements and Performance Criteria

The Range Statement explains the scope and context of the unit of competency allowing for differences between workplaces. The scope of variables chosen for training and assessment requirements will depend on the particular work situation.

Client/tenant participation includes:
Organisational processes which require/encourage active participation in the organisation by clients of the service

The Evidence Guide identifies the critical aspects of assessment, and the essential knowledge and skills to be demonstrated to confirm competency in this unit. The Evidence Guide is an integral part of the assessment of competency and it should be read carefully in conjunction with the Range Statement, elements and performance criteria.
Critical aspects of assessment:
Understanding of client's role and functions within the organisation
Demonstrated support of client participation structures and activities within the organisation

Essential Knowledge:
Culture of community housing provision
Issues affecting the client group
Rights of clients and workers
Working with individuals and groups

Essential Skills:
Establishing rapport
Active Listening
Interpretation of verbal and non verbal communication
Observation skills
Reporting skills

Resource implications:
Access to appropriate workplace where assessment can take place or
Simulation of realistic workplace setting for assessment

Consistency in performance:
Consistency in performance should consider client participation requirements within the workplace

Context for assessment:
This unit is best assessed in the workplace or in a simulated workplace under the normal range of conditions