Packaging Rules

12 units must be achieved:

9 core units
plus 3 elective units.

3 elective units may be selected from the elective units listed below or any other qualification at Certificate IV level within the FNS training package.

2 elective units may be selected from the elective units listed below, any endorsed Training Package or accredited course. Elective units may be selected from a Certificate III, Certificate IV or Diploma qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Core units of competency:
FNSCRD401A Assess credit applications
FNSCRD402A Establish and maintain appropriate securitisation
FNSCRD403A Manage and recover bad and doubtful debts
FNSCRD404A Utilise the legal process to recover outstanding debt
FNSCRD405A Manage overdue customer accounts
FNSCUS402A Resolve disputes
FNSINC401A Apply principles of professional practice to work in the financial services industry
FNSORG401A Conduct individual work within a compliance framework
FNSRSK401A Implement risk management strategies

Elective units of competency:
FNSACC401A Process business tax requirements
FNSCNV506A Establish and manage a trust account
FNSCRD503A Promote understanding of the role and effective use of consumer credit
FNSRSK502A Assess risks
BSBCCO203A Conduct customer contact
BSBCMM301B Process customer complaints
BSBCUS403B Implement customer service standards
BSBFIA401A Prepare financial reports
BSBMGT405A Provide personal leadership
BSBOHS201A Participate in OHS processes
BSBSMB407A Manage a small team
BSBWOR402A Promote team effectiveness
BSBWOR501B Manage personal work priorities and professional development