Qualification Outline
22/07/2026 9:43 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate IV in Information Technology Support
Certificate IV in Information Technology Support
ICT40215
AVY7
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 4.00 | 30/08/2019 | Current | Transition (Replaced) |
| 3.00 | 30/01/2019 | Replaced | Approved |
| 2.00 | 14/01/2016 | Replaced | Approved |
| 1.00 | 25/03/2015 | Replaced | Approved |
Description
This qualification provides the skills and knowledge for an individual to be competent in supporting clients in a range of technical areas. The qualification has a strong information technology base of core units with the potential for inclusion of a range of broader industry-specific units in the areas of service desk, database, sustainability and network support to suit particular needs.
Licensing/Regulatory Information
No licensing, legislative or certification requirements apply to this qualification at the time of publication.
Schedule
Packaging Rules
Total number of units = twenty two (22)- eight (8) core units plus
- fourteen (14) elective units
The elective units consist of:
- all from one of the following specialist elective groups:
- Group A Database support
- Group B Network communications
- Group C Service desk
- Group D Sustainability.
Of the remaining elective units:
- up to ten (10) may be from the specialist elective groups below or from Group E general elective units below
- up to four (4) may be from elsewhere in ICT Information and Communications Technology Training Package or any other Training Package or accredited course at Certificate IV or Diploma level.
The elective units chosen must be relevant to the work outcome and meet local industry needs.
1. Core Units
All eight (8) units must be completed.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AUW52 | ICTSAS412 | Action change requests | 45 | Unit of competency |
| AUU49 | ICTICT418 | Contribute to copyright, ethics and privacy in an ICT environment | 40 | Unit of competency |
| AUI30 | BSBWHS403 | Contribute to implementing and maintaining WHS consultation and participation processes | 40 | Unit of competency |
| AUU32 | ICTICT408 | Create technical documentation | 20 | Unit of competency |
| AUU30 | ICTICT401 | Determine and confirm client business requirements | 35 | Unit of competency |
| AUW54 | ICTSAS410 | Identify and resolve client ICT problems | 35 | Unit of competency |
| AWF71 | BSBSUS401 | Implement and monitor environmentally sustainable work practices | 40 | Unit of competency |
| AUW23 | ICTSAS307 | Install, configure and secure a small office or home office network | 50 | Unit of competency |
2. Group A - Database Support Specialist Electives
All units from one specialist group must be completed.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| OAP92 | ICTDBS415 | Build a database | 30 | Unit of competency |
| OAQ03 | ICTDBS414 | Complete database backup and restore | 25 | Unit of competency |
| AUT44 | ICTDBS404 | Identify and resolve common database performance problems | 25 | Unit of competency |
| AUT47 | ICTDBS409 | Monitor and administer a database | 25 | Unit of competency |
| AUV63 | ICTPRG425 | Use structured query language | 55 | Unit of competency |
3. Group B - Network Communications Specialist Electives
All units from one specialist group must be completed.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AUP76 | ICTNWK405 | Build a small wireless local area network | 20 | Unit of competency |
| AUP62 | ICTNWK408 | Configure a desktop environment | 40 | Unit of competency |
| AUP63 | ICTNWK401 | Install and manage a server | 20 | Unit of competency |
| OAP96 | ICTNWK421 | Install, configure and test network security | 50 | Unit of competency |
| AUU92 | ICTNWK404 | Install, operate and troubleshoot a small enterprise branch network | 60 | Unit of competency |
4. Group C - Service Desk Specialist Electives
All units from one specialist group must be completed.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AUW47 | ICTSAS425 | Configure and troubleshoot operating system software | 40 | Unit of competency |
| AUU55 | ICTICT421 | Connect, maintain and configure hardware components | 40 | Unit of competency |
| AUW38 | ICTSAS414 | Evaluate system status | 20 | Unit of competency |
| AUW48 | ICTSAS426 | Locate and troubleshoot ICT equipment, system and software faults | 40 | Unit of competency |
| AUW44 | ICTSAS421 | Support users and troubleshoot desktop applications | 20 | Unit of competency |
5. Group D - Sustainability Specialist Electives
All units from one specialist group must be completed.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| AUI86 | BSBSUS501 | Develop workplace policy and procedures for sustainability | 50 | Unit of competency |
| AWD77 | ICTSUS403 | Install and test power management software | 45 | Unit of competency |
| AWD78 | ICTSUS402 | Install and test power saving hardware | 55 | Unit of competency |
| AWD76 | ICTSUS404 | Install thin client applications for power over ethernet | 55 | Unit of competency |
6. Group E General Electives
Up to ten (10) units may be chosen from Group E.
Please refer to the packaging rules for the full details of available options.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D558 | ICA40211 | Certificate IV in Information Technology Support | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| BFF9 | ICT40120 | Certificate IV in Information Technology | Qualification |
No information
Entry Requirements
Nil
Traineeships and Apprenticeships