Qualification Outline

Date retreived
24/07/2026 1:30 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Certificate II in Retail Operations

Certificate II in Retail Operations

Qualification
National Code:
WRR20102
State Code:
N076
TGA Status:
Replaced
DTWD Status:
Replaced
National Endorsed, State Implementation and Classification
Field of Education
0805 - Sales And Marketing
Original TGA Release Date
30/01/2002
Approved Date
24/10/2002
Stream of Study
Initial Vocational (3100 - 3600)
VET Act Classifier
B
Nominal Hours
375
Duration
1 Semester
Current Release Number
1.00
Current Release Date
30/01/2002
VET Act Conditions
Releases
Release Version Release Date TGA Status DTWD Status
1.00 30/01/2002 Current Approved
Description
Schedule
1.

CORE

The following 10 Core units must be completed.

State Code National Code Title Hours Type
N0667 WRRCS2B Apply point of sale handling procedures 21 Unit of competency
N0692 WRRLP1B Apply safe working practices 18 Unit of competency
N0673 WRRF1B Balance register/terminal 18 Unit of competency
N0666 WRRCS1B Communicate in the workplace 50 Unit of competency
N0668 WRRCS3B Interact with customers 36 Unit of competency
N0693 WRRLP2B Minimise theft 21 Unit of competency
N0661 WRRCA1B Operate retail equipment 21 Unit of competency
N0700 WRRM2B Perform routine housekeeping duties 18 Unit of competency
N0688 WRRI1B Perform stock control procedures 36 Unit of competency
N0670 WRRER1B Work effectively in a retail environment 40 Unit of competency
2.

ELECTIVES

A total of 4 elective units must be completed from ONE of the three Streams (Groups). The specific rules that apply are listed for each Stream (Group) below.

Group 2:

**GENERAL SELLING STREAM **

All three General Selling Electives Units must be completed. In addition, one Unit must be selected from either:

* The Recommend Products and Services Units from Certificate III in the WRR02 Training Package (which are listed below in Group 5), OR

* One product specific unit may be selected from another Training Package. This unit must be from a Certificate II or III qualification.

State Code National Code Title Hours Type
N0722 WRRS2B Advise on products and services 27 Unit of competency
N0699 WRRM1B Merchandise products 36 Unit of competency
N0721 WRRS1B Sell products and services 18 Unit of competency
3.

**GENERAL FOOD SELLING STREAM**

The following two Units must be completed:

WRRS1B Sell products and services and
WRRLP6C Apply retail food safety practices

Two additional Units must be selected from the remaining Elective units.

When selecting the two additional units those within the same food areas must be taken together. For example, if selecting bakery products, both bakery units WRRFS5B and WRRFM5B must be completed.

State Code National Code Title Hours Type
N0686 WRRFS5B Advise on bakery products 21 Unit of competency
N0684 WRRFS3B Advise on fast food products 21 Unit of competency
N0682 WRRFS1B Advise on food products and services 21 Unit of competency
N0683 WRRFS2B Advise on meat products 21 Unit of competency
N0687 WRRFS6B Advise on seafood products 21 Unit of competency
N0697 WRRLP6C Apply retail food safety practices 36 Unit of competency
N0677 WRRFM1B Merchandise food products 24 Unit of competency
N0678 WRRFM2B Pack and display meat products 24 Unit of competency
N0680 WRRFM5B Prepare and display bakery products 24 Unit of competency
N0679 WRRFM3B Prepare and display fast food items 24 Unit of competency
N0681 WRRFM6B Prepare and display fresh, frozen and live seafood products 24 Unit of competency
N0721 WRRS1B Sell products and services 18 Unit of competency
4.

**CLERICAL/ADMINISTRATION STREAM**

All three Clerical/Administration Elective Units must be completed.

In addition, one additional Clerical/Administration unit must be selected from another Training Package. This unit must be from a Certificate II or III qualification.

State Code National Code Title Hours Type
N0663 WRRCA3B Apply retail office keyboard skills 30 Unit of competency
N0662 WRRCA2B Apply retail office procedures 18 Unit of competency
N0674 WRRF2B Perform retail finance duties 27 Unit of competency
5.

Recommend Products and Services Elective Units from Certificate III.

(REFER TO Group 2 GENERAL SELLING STREAM ABOVE)

If the General Selling Stream (Group 2) electives have been chosen, students may select the additional Recommend Products and Services unit from the following (Certificate III) units:

State Code National Code Title Hours Type
N0729 WRRSS14B Hire and sell video products and services 36 Unit of competency
N0735 WRRSS1B Recommend and fit clothing and accessories 36 Unit of competency
N0736 WRRSS2B Recommend and fit footwear products and services 36 Unit of competency
N0727 WRRSS12B Recommend and sell books and advise on reader services 36 Unit of competency
N0742 WRRSS8B Recommend cameras, photographic equipment and services 36 Unit of competency
N0743 WRRSS9B Recommend computer products and services 36 Unit of competency
N0738 WRRSS4B Recommend electrical products and services 36 Unit of competency
N0740 WRRSS6B Recommend floor covering products and services 36 Unit of competency
N0739 WRRSS5B Recommend furniture products 36 Unit of competency
N0730 WRRSS15B Recommend hair/beauty/cosmetic products 36 Unit of competency
N0741 WRRSS7B Recommend hardware products and services 36 Unit of competency
N0731 WRRSS16B Recommend health and nutritional products and services 36 Unit of competency
N0737 WRRSS3B Recommend jewellery products and services 36 Unit of competency
N0685 WRRFS4B Recommend liquor products 36 Unit of competency
N0734 WRRSS19B Recommend music/audio products and services 36 Unit of competency
N0728 WRRSS13B Recommend newsagency products and services 36 Unit of competency
N0733 WRRSS18B Recommend soft furnishings/manchester/ haberdashery products and services 36 Unit of competency
N0725 WRRSS10B Recommend sporting products and services 36 Unit of competency
N0732 WRRSS17B Recommend toddler/baby products 36 Unit of competency
N0726 WRRSS11B Recommend toy products 36 Unit of competency
Replaces
State Code National Code Title Type
N002 WRR20197 Certificate II in Retail Operations Qualification
Replaced By
State Code National Code Title Type
S572 SIR20207 Certificate II in Retail Qualification
VET Info Notes
This training program is a representation of the qualification code WRR20102 taken from the Retail Training Package WRR02 which should be consulted for full description of requirements.

1. This qualification is the copyright of The Australian National Training Authority.

2. Further information on this qualification is contained in the training Package available from Australian Training Products Ltd., Tel: (03) 9630 9836.

3. This qualification was entered onto STARS by TPIS for West Coast College of TAFE on 22/10/2002.
Entry Requirements
No information
Traineeships and Apprenticeships
No information