Skill set Outline
Date retreived
22/07/2026 9:15 PM AWST
22/07/2026 9:15 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Customer Service
Customer Service
Skill set
National Code
PSPSS00053
PSPSS00053
State Code
AE807
AE807
TGA Status
Current
Current
DTWD Status
Approved
Approved
National Endorsed, State Implementation and Classification
AQF Level
—
Field of Education
—
Skillset Type
National
Original TGA Release Date
03/04/2022
Current Release Date
03/04/2022
Current Release Number
1.00
Approved Date
08/07/2022
Transition Date
—
Nominal Hours
125
Duration
1 Semester
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 03/04/2022 | Current | Approved |
Pathway Information
Licensing / Regulatory Information
Skill Set Entry Requirements
A Current Qualification Release or associated Course does not exist.
Target Group
Suggested words for statement of attainment
General notes
Schedule
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| ODW45 | PSPGEN089 | Address client needs | 30 | Unit of competency |
| OCE92 | BSBCMM211 | Apply communication skills | 35 | Unit of competency |
| ODX33 | PSPGEN088 | Deliver a service to clients | 30 | Unit of competency |
| ODW44 | PSPETH006 | Uphold the values and principles of public service | 30 | Unit of competency |
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| AD512 | PSPSS00039 | Customer Service | Skill set |