Unit of competency Outline

Date retreived
23/07/2026 9:41 PM AWST

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Deliver a service to clients

Deliver a service to clients

Unit of competency
National Code
PSPGEN088
State Code
ODX33
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
03/04/2022
View on TGA
State Implementation and Classification
Approved Date
08/07/2022
Field of Education
080313 - Public And Health Care Administration
Original Release Date
08/07/2022
Nominal Hours
30
Description
This unit describes the performance outcomes, skills and knowledge required to provide service to internal and external clients within a prescribed framework. This unit applies to those working under supervision in a team environment in generalist or specialist public sector roles or in similar organisational contexts. They perform routine tasks in mostly familiar contexts.The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Match service to client needs
  • 1.1. Access and obtain information on client base.
  • 1.2. Use information on client base to match services to clients.
  • 1.3. Identify needs of clients to enable targeted service delivery.
  • 1.4. Match requests from clients to the appropriate service from defined options.
  • 1.5. Report problems in matching service delivery to clients to supervisor.
2. Deliver client service
  • 2.1. Provide client service to address client needs within resource limitations.
  • 2.2. Respond to client enquiries in accordance with organisational policies and procedures.
  • 2.3. Tailor service and communication techniques to client needs.
  • 2.4. Deal with difficult situations and complaints from clients in accordance with organisational procedures.
  • 2.5. Maintain client confidentiality as part of service delivery.
  • 2.6. Collect data to assist in evaluating whether client needs have been met.
No information
No information
Replaces
State Code National Code Title Type
AWV99 PSPGEN003 Deliver a service to clients Unit of competency
State Code National Code Title Type
AE807 PSPSS00053 Customer Service Skill set
BHP2 PSP20122 Certificate II in Government Qualification