Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Technologymay include:
communications equipment
hardware
networks
personal computers (PCs)
storage.
Equipment may include:
hard drives
hubs
tablet
modems and other connectivity devices, such as digital subscriber line (DSL) modems
monitors
other peripheral devices
PCs
personal digital assistant (PDA)
printers
switches
workstations.
Software may include:
commercial software packages
customer relationship management
enterprise systems (corporate systems)
integrated services:
banking
financial services
user-based software for new business processes.
Sources of information may include:
appliance software and technical connections guidance and other outputs supplied by vendors and manufacturers
documents
test pages
web pages.
OHS standards may relate to:
correct lifting methods
correct posture
length of time in front of computer
light position
lighting
physical safety considerations:
general electrical safety and cabling
power supply and leads applying to computer and peripheral installations
repetitive strain injury prevention
style of chair
type of desk
type of monitor
typing position
ventilation.
Environmental considerations may include:
correct disposal by an authorised body of redundant hardware:
circuit boards
hard drives
motherboards
recycling
safe disposal of packaging:
cardboard
paper
plastic
polystyrene.
Feedback may include:
interviews
meetings
questionnaires
surveys.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
identify new and emerging technology in IT
conduct testing and evaluate new equipment for the benefit of the organisation
use features and functions of new technologies, including software and equipment.
Context of and specific resources for assessment
Assessment must ensure access to:
site where new technology may be used
new equipment and software currently used in industry
documents detailing OHS standards, environmental guidelines and organisational requirements
appropriate learning and assessment support when required
modified equipment for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
verbal or written questioning to assess candidate’s knowledge of features and functions of new technology
direct observation of candidate using new technology
review of evaluation prepared by candidate evaluating upgraded technology performance
evaluation of currency of appropriate technology.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.