Unit of competency Outline

Date retreived
21/07/2026 11:49 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Access and provide timber and wood product information

Access and provide timber and wood product information

Unit of competency
National Code
FWPCOT3302
State Code
OCR74
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
04/12/2020
View on TGA
State Implementation and Classification
Approved Date
07/04/2021
Field of Education
080501 - Sales
Original Release Date
07/04/2021
Nominal Hours
20
Description
This unit of competency describes the skills and knowledge required to apply wood and timber product knowledge in the workplace and promote the benefits of wood and timber products to a range of customers and others. The unit includes identifying wood and timber products, accessing accurate information on wood and timber products, and providing information to customers and others about those products.The unit applies to individuals who work as customer service/sales assistants and sales and team leaders and are responsible for providing advice on timber and wood products.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Identify types, characteristics and certification arrangements for wood and timber products
  • 1.1 Identify physical and mechanical properties of wood and timber that affect wood and timber quality
  • 1.2 Identify the names, types, uses and qualities of domestically sourced and imported wood and timber products
  • 1.3 Identify the responsible agency, purpose and legal status of forest, wood and timber product certification, labelling and chain of custody schemes
2. Access information on wood and timber products
  • 2.1 Identify sales or operational need for wood and timber product information
  • 2.2 Identify and use a range of methods to access sources of wood and timber product information
  • 2.3 Assess sources of wood and timber product information
  • 2.4 Source specific product information to meet sales or operational need
3. Advise on wood and timber products
  • 3.1 Promote characteristics and benefits of wood and timber products using correct industry terminology to customers and others
  • 3.2 Respond to enquiries from customers and others using correct industry terminology about wood and timber products
  • 3.3 Provide advice to customers and others on the suitability of wood and timber products for specific end uses
  • 3.4 Provide advice to customers and others on common wood and timber treatment methods, preservatives and exposure hazards
  • 3.5 Provide advice to customers and others on timber coatings and finishes for specific end uses
4. Maintain wood and timber product knowledge
  • 4.1 Obtain information to update own knowledge of wood and timber products on an ongoing basis
  • 4.2 Source and access information on current and emerging wood and timber product developments
  • 4.3 Share new or updated wood and timber product information with colleagues
No information
No information
Replaces
State Code National Code Title Type
AXL62 FWPCOT2241 Apply wood and timber product knowledge Unit of competency