Elements and Performance Criteria

RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Where reference is made to industry codes of practice, and/or Australian/international standards, the latest version must be used.
Context
This competency applies to all work environments in the industry.
Work is governed by established workplace procedures, and extent of authority for adjustments and other work activities are defined
Procedures
All operations are performed in accordance with procedures.
Procedures include all relevant workplace procedures, work instructions, temporary instructions and relevant industry and government codes and standards.
Documentation
This unit of competency includes sources of documentation such as:
production reports
job specifications
production capability statements/specifications
relevant workplace procedures and policies
quality standards
enterprise manuals
machine or equipment instructions and readouts
manufacturer specifications
materials safety data sheets
reliability, human resource, financial and production information
relevant agreements, codes of practice and other legislative requirements.
Filing systems may be manual or computerised.
Problems
Anticipate and solve problems means resolve a wide range of routine and non-routine problems, using product and process knowledge to develop solutions to problems which do not have a known solution/s recorded in the procedures.
Typical problems may include:
lost files
misfiling
poor controls
insufficient space/storage facilities
incorrect destruction of records.
Appropriate action for problems outside of area of responsibility may be reported to
an appropriate person.
Appropriate action for solving problems within area of responsibility includes asking
questions and seeking assistance from appropriate persons/sources
Variables
Key variables to be monitored include:
retention schedules
records movements and location.

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, required skills and knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Overview of assessment
A holistic approach should be taken to the assessment.
Assessors must be satisfied that the person can consistently perform the unit as a whole, as defined by the Elements, Performance Criteria and skills and knowledge.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
It is essential that competence is demonstrated in the knowledge and skills defined in this unit. These may include the ability to:
identify and implement appropriate work processes for the filing and retrieval of workplace information
identify and take appropriate action on problems and potential problems.
Consistent performance should be demonstrated. For example, look to see that:
records are consistently filed and accessed in accordance with workplace procedures
security precautions appropriate to the records are applied at all times.
Assessment method and context
Assessment will occur on-the-job or in a simulated workplace.
Competence in this unit may be assessed:
by direct observation and accessing the workplace records system
in a situation allowing the generation of evidence of the ability to recognise, anticipate and solve problems
by using a suitable simulation and/or a range of case studies/scenarios
through a combination of these techniques.
In all cases it is expected that practical assessment will be combined with targeted questioning to assess the underpinning knowledge and theoretical assessment will be combined with appropriate practical/simulation or similar assessment. Assessors need to be aware of any cultural issues that may affect responses to questions.
Assessment processes and techniques must be culturally appropriate and appropriate to the oracy, language and literacy capacity of the assessee and the work being performed.
Specific resources for assessment
This section should be read in conjunction with the Range Statement for this unit of competency. Resources required include suitable access to an operating plant or equipment that allows for appropriate and realistic simulation. A bank of case studies/scenarios and questions will also be required to the extent that they form part of the assessment method. Questioning may take place either in the workplace, or in an adjacent, quiet facility such as an office or lunchroom. No other special resources are required.
Access must be provided to appropriate learning and/or assessment support when required. Where applicable, physical resources should include equipment modified for people with disabilities.