Unit of competency Outline

Date retreived
22/07/2026 11:41 PM AWST

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Deal with incorrect payments and debts

Deal with incorrect payments and debts

Unit of competency
National Code
PSPGSD009
State Code
AWV07
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
07/03/2016
View on TGA
State Implementation and Classification
Approved Date
21/07/2016
Field of Education
080313 - Public And Health Care Administration
Original Release Date
21/07/2016
Nominal Hours
25
Description
This unit describes the skills required to detect and investigate incorrect payments and debts, and to develop strategies to deal with them. It includes preventing or minimising debt and negotiating repayments.This unit applies to those working in public sector roles but may be applied to anyone working in a similar organisational context.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.Those undertaking this unit would work autonomously in consultation with others, performing complex tasks in a range of familiar contexts.No licensing, legislative or certification requirements apply to unit at the time of publication.
Notes
Elements and Performance Criteria
1. Prevent or minimise debt
  • 1.1 Implement systems and procedures to prevent or minimise the impact of incorrect payments on those in receipt of government benefits, and the organisation.
  • 1.2 Investigate sources of incorrect payments or causes of debt and review processes or procedures.
  • 1.3 Communicate risks and penalties associated with fraud and default, to the team and service recipients, to deter overpayments.
2. Investigate payments and debts
  • 2.1 Identify incorrect payments and recoverable debts and record corrective actions.
  • 2.2 Research legislation to guarantee its correct application to outstanding debts.
  • 2.3 Review service delivery records to identify under- and over-payments.
3. Instigate recovery action
  • 3.1 Confirm personal details and relevant information about recipients’ circumstances and environment.
  • 3.2 Negotiate repayment strategies that are mutually acceptable and meet legislative and policy requirements.
  • 3.3 Monitor repayments to ensure compliance with the strategy and allow early intervention and negotiation on non-compliance.
No information
No information
Replaces
State Code National Code Title Type
C8141 PSPGSD409A Deal with incorrect payments and debts Unit of competency
State Code National Code Title Type
AZX9 PSP40116 Certificate IV in Government Qualification