Unit of competency Outline

Date retreived
24/07/2026 12:43 AM AWST

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Apply problem-solving techniques to routine ICT malfunctions

Apply problem-solving techniques to routine ICT malfunctions

Unit of competency
National Code
ICTSAS202
State Code
AUW12
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
029999 - Information Technology, N.e.c.
Original Release Date
16/09/2015
Nominal Hours
20
Description
This unit describes the skills and knowledge required to apply problem-solving techniques to determine the origin of a routine malfunction and plan for its resolution.It applies to individuals who work under supervision to provide frontline technical support, diagnose technical problems and determine potential solutions. These are key components of this support role.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Identify routine problems
  • 1.1 Identify hardware, software, user or procedural problem areas to appropriate person in the organisation
  • 1.2 Define and determine problem to be investigated
  • 1.3 Identify and document current conditions of the hardware, software, user or problem
2. Research solutions to routine problems
  • 2.1 Identify potential solutions to problem
  • 2.2 Develop, document, rank and present recommendations about possible solutions to appropriate person for decision
3. Recommend solutions to problems
  • 3.1 Plan implementation of solutions
  • 3.2 Plan evaluation of implemented solutions
  • 3.3 Document recommended solution and submit to appropriate person for confirmation
No information
No information
Replaces
State Code National Code Title Type
D8049 ICASAS202A Apply problem-solving techniques to routine IT malfunctions Unit of competency
Replaced By
State Code National Code Title Type
OBS71 ICTSAS211 Develop solutions for basic ICT malfunctions and problems Unit of competency