Unit of competency Outline

Date retreived
22/07/2026 11:41 PM AWST

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Develop solutions for basic ICT malfunctions and problems

Develop solutions for basic ICT malfunctions and problems

Unit of competency
National Code
ICTSAS211
State Code
OBS71
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
21/07/2020
View on TGA
State Implementation and Classification
Approved Date
15/01/2021
Field of Education
029999 - Information Technology, N.e.c.
Original Release Date
15/01/2021
Nominal Hours
20
Description
This unit describes the skills and knowledge required to apply problem-solving techniques to determine the origin of basic Information and Communications Technology (ICT) malfunctions and problems and develop solutions for their resolution.It applies to those who work under supervision within ICT environments to provide frontline technical support, diagnose technical problems and determine potential solutions.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Identify nature and scope of basic ICT malfunctions and problems
  • 1.1 Access and gather information on malfunction and problem according to organisational procedures
  • 1.2 Determine the malfunction according to task requirements
  • 1.3 Investigate current condition of malfunction and problem
  • 1.4 Escalate malfunction when outside scope of own role according to organisational procedures
  • 1.5 Document and confirm work with required personnel
2. Research and determine solutions
  • 2.1 Research potential solutions for identified malfunction
  • 2.2 Develop and determine recommendations for potential solutions
  • 2.3 Document and submit proposed solution to required personnel according to organisational procedures
3. Prepare to implement solutions
  • 3.1 Obtain approval for solution implementation
  • 3.2 Plan implementation of chosen solution
  • 3.3 Plan evaluation of implemented solution
  • 3.4 Document solution plan and submit to required personnel according to organisational procedures
No information
No information
Replaces
State Code National Code Title Type
AUW12 ICTSAS202 Apply problem-solving techniques to routine ICT malfunctions Unit of competency