Elements and Performance Criteria

The Range Statement provide the range of applications of this unit of competency to allow for differences within enterprises and workplaces. It provides details of practices, knowledge and requirements referred to in the elements and performance criteria. The variables chosen in training and assessment will depend on the work contexts.

The following variables may include but are not limited to

Store policies and procedures in regard to:
occupational health and safety
emergency procedures

Occupational health and safety procedures may deal with:
customers
staff
equipment
premises
stock
manual handling

Emergencies may include:
sickness
accidents
fire
store evacuation involving staff or customers
product recall/contamination
bomb threat
cyclones
dealing with dangerous customers

Hazardous goods/equipment may include:
use and storage of hazardous/chemical sprays
handling products treated with chemicals
poisonous/allergenic effects of products
electricity and water

Correct use of equipment and protective gear may include:
correct foot wear
protective gear (eyes, face, hands)

Occupational health and safety information may include:
general duty of care
requirements for the maintenance and confidentiality of records of occupational injury and disease
provision of information and training
regulations and codes of practice relating to hazards present in work area
health and safety representatives and occupational health and safety committees
issue resolution

Hazardous events may include:
accidents
fires
chemical spills
bomb threats

Procedures for dealing with hazardous events may include:
evacuation
chemical containment
first aid procedures

Store emergency policies and procedures may include:
alarm systems and procedures
fire fighting procedures
store evacuation procedures for staff and customers
transport arrangements for sick and/or injured persons
medical attention procedures
events likely to endanger staff or customers
product recall/contamination

The following components of the evidence guide relate directly to the performance criteria and the Range Statement for the unit of competency and provide guidance for assessment of the unit in the workplace and/or training program.
Critical Aspects of Evidence

Competency in this unit requires evidence that the candidate:

Applies and monitors store policies and procedures, industry codes of practice, relevant legislation and statutory requirements in regard to occupational health and safety and emergency procedures.
Applies and monitors safe work practices in the handling and moving of stock, according to occupational health and safety legislation/regulations/codes of practice.
Interprets and monitors the implementation of manufacturers' instructions with regard to handling stock and using relevant equipment.
Applies and monitors safe work practices in the handling, storage and disposal of unsafe or hazardous materials.
Identifies occupational health and safety training needs and maintains occupational health and safety records.

Underpinning Skills and Knowledge

Knowledge and skills are essential to apply this unit in the workplace, to transfer to other contexts and deal with unplanned events. The requirements for this unit of competency are listed below:


Knowledge of:

Store policies and procedures, in regard to:
occupational health and safety
emergency procedures
unsafe or hazardous goods
handling and storage
disposal
bomb threat procedures
store evacuation
Manual handling and safe lifting techniques
Possible fire and safety hazards
Sickness and accident procedures
Location of nearest first aid assistant/facility
Hierarchy of risk control:
elimination of hazards
engineering controls to reduce risk
administrative controls
use of personal protective equipment
Relevant occupational health and safety legislation/regulations/codes of practice
Principles and techniques in interpersonal communication

Skills in:

Interpersonal communication skills including:
giving feedback
coaching
performance analysis
questioning/listening/observation
group presentation
team motivation
negotiation
verbal and non verbal communication
team leadership
Literacy and numeracy skills in regard to:
interpreting and applying occupational health and safety documents
reporting procedures

Assessment Process
For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance.
It can be gathered from assessment of the unit of competency alone, through an integrated assessment activity or through a combination of both.
Evidence should be gathered as part of the learning process.

Integrated competency assessment
Evidence is most relevant when provided through an integrated activity which combines the elements of competency for each unit, or a cluster of units of competency.

The candidate will be required to:

Apply knowledge and skills which underpin the process required to demonstrate competence, including appropriate key competencies.
Integrate knowledge and skills critical to demonstrating competence in this unit.

Unit WRRLP3B can be assessed with the following unit:

WRRLP4B Maintain store security

Evidence Gathering Methods
Evidence should include products, processes and procedures from the workplace context or from a simulated work environment. Evidence might include:
Observation of the person in the workplace
A simulated role play
Third party reports from a supervisor
Customer feedback
Answers to questions about specific skills and knowledge

Resources Required
A real or simulated work environment
Access to relevant equipment such as:
stock moving equipment
alarm systems
first aid equipment
fire fighting equipment
communication equipment
Relevant documentation, such as:
occupational health and safety legislation
store evacuation procedures
store policy and procedures manuals

There are a number of processes that are learnt throughout work and life which are required in all jobs. They are fundamental processes and generally transferable to other work functions. Some of these are covered by the key competencies, although others may be added. The questions below highlight how these processes are applied in this unit of competency. Following each question a number indicates the level to which the key competency needs to be demonstrated where 0 = not required, 1 = perform the process, 2 = perform and administer the process, and 3 = perform, administer and design the process.
Communicating ideas and information
By informing team members of store policies and procedures. (2)

Collecting analysing and organising information
By identifying relevant occupational health and safety policies and procedures. (2)

Planning and organising activities
Developing emergency policies and procedures requires activities to be planned and organised. (2)

Working with others and in teams
Encouraging team members to contribute to occupational health and safety issues requires team work to be applied. (2)

Using mathematical ideas and techniques
The use of mathematical ideas and techniques may not be applicable to this unit. (0)

Solving problems
Identifying hazardous events and implementing control procedures requires problem solving skills to be applied. (2)

Using technology
Maintaining records may require the use of technology. (2)